William Lisath

Proven track record supporting high value business systems programs with clear critical metrics and measurable value.

Possess a blend of engagement skills, business understanding, critical thinking, and a passion for outstanding sales and support systems.

Working cross functionally with a broad set of business partners using keen business process understanding, appreciation for simplicity and quality, critical thinking.

create comprehensive solutions that meet business and technology objectives while encouraging Honda's long range goals.

Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge

Drive system improvement efforts to completion by capturing and assessing user requirements with business partners and devising solutions based on best practices and scalability

Lead the entire delivery process including managing deployment release schedules, hand-off of tickets to Development and QA teams, managing JIRA backlog, prioritization, and sprint planning using Agile methodologies.

Build and deliver appropriate documentation, and communication around feature(s) and process changes

Act as a leader with vision for all business partners – be the expert on using the Salesforce.com platform to address and accelerate the business. Own the vision for long term platform success.

Strong communication skills required. Diligently keep all stakeholders up to date, solicit buy-in from all groups, and handle expectations.

Ability to explain sophisticated systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations.

Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships

Have the desire to learn and apply new technologies

Ability to self-train quickly and pick up new skills as necessary

Understanding of cloud offerings market space concepts

Strong interpersonal skills

• Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
• Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
• Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
• Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.

· Develop Designed and automated workflows to maximize CRM efficiency, demonstrating a balanced and pragmatic approach to system optimization.

Crafted complex reports and analytical dashboards, providing critical business insights to inform strategic initiatives.

Implemented a SharePoint application that streamlined workflows and improved document management for the Medicaid Information Technology System.

• Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.

Managed project scheduling for the MITS program, enhancing project delivery and stakeholder communication.

·Coordinated project pipeline and priorities, effectively managing budget and resources across functional areas.

Developed CRM procedures that improved funding process efficiency by 20%, demonstrating a keen ability to enhance service delivery.

Maintained version control systems meticulously, ensuring accurate tracking and easy rollback capabilities when necessary.

Coordinated scheduled releases and updates.