William Liu
Brooklyn,NY
Summary
Dynamic professional with a CDL Class B license and CPR certification, recognized for exceptional customer service at Professional Transit. Proven ability to enhance safety and efficiency while fostering positive relationships. Adept at navigating complex situations, ensuring compliance, and maintaining order, as demonstrated in previous roles in security and Corrections.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bus Driver
Professional Transit
03.2024 - Current
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Received excellent customer reviews for friendly, punctual transport services.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Sales Consultant
Plaza Auto Mall
05.2023 - 07.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on the latest vehicle innovations and technological advancements through continuous training.
- Negotiated prices, terms of sales and service agreements.
Security Supervisor
Brosnan Security
03.2022 - 05.2023
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Recorded incident reports with detailed accounts of occurrences.
Correctional Officer
NYCDOC
12.2016 - 09.2021
- Observed behavior of inmates individually and in groups.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
Education
Criminal Justice
Kingsborough Community College
Brooklyn, NY06-2015
Skills
- CDL class B license
- Physical fitness
- First aid and CPR certified
- Coaching
Certification
Personal Trainer ISSA Certification
Timeline
Bus Driver
Professional Transit
03.2024 - Current
Sales Consultant
Plaza Auto Mall
05.2023 - 07.2023
Security Supervisor
Brosnan Security
03.2022 - 05.2023
Correctional Officer
NYCDOC
12.2016 - 09.2021
Criminal Justice
Kingsborough Community College
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