William Lopera
Kissimmee,FL
Summary
Energetic and personable, with passion for creating memorable experiences and positive environment. Possesses strong communication and teamwork skills, coupled with deep understanding of customer service principles. Committed to making meaningful impact by fostering magical moments and ensuring guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disney College Program Intern
Disney
01.2025 - Current
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
Sales Associate
Levi Strauss
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Food and Beverage Attendant
Thats A Wrap Sandwich Co
05.2023 - 08.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Food and Beverage
Bite Me by Nicole
10.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Arts - Computer Engineering
Valencia College
Orlando, FL08-2026
Skills
- Strong teamwork
- Event planning experience
- Leadership qualities
- Time management expertise
- Sales and marketing
- Teamwork and collaboration
- Quick learner
Certification
- Certified in Servsafe - April 2027
- Certified in IT administration - April 2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Disney College Program Intern
Disney
01.2025 - Current
Sales Associate
Levi Strauss
09.2024 - Current
Food and Beverage Attendant
Thats A Wrap Sandwich Co
05.2023 - 08.2024
Food and Beverage
Bite Me by Nicole
10.2022 - 05.2023
Associate of Arts - Computer Engineering
Valencia College
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