William Lytle III
Columbus,United States
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Parts Wholesale Specialist
Ricart Automotive
Grove, OH
03.2025 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed statewide relationships with body and mechanical shops.
- Expertise in managing repair work for eight distinct automotive brands, with Honda included.
- Utilized 5 years of expertise to optimize CDK systems operations.
Wholesale Parts Director
Germain Honda
Dublin, OH
09.2022 - 02.2025
- Increased Parts Department efficiency by implementing inventory control systems and streamlining processes.
- Managed parts procurement for timely deliveries, reducing downtime and boosting customer satisfaction.
- Developed strong vendor relationships to negotiate better pricing and improve overall cost savings.
Service Advisor
Germain Honda
Dublin, OH
05.2021 - 09.2022
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
Team Leader
Citrin
Dublin, OH
02.2021 - 05.2021
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
Service Advisor
Toyota Motor
Dublin, OH
11.2020 - 02.2021
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Education
High School Diploma -
Treca Digital Academy
Marion, OH05.2021
Skills
- Sales Support
- Purchasing strategies
- Demand forecasting
- Budget Planning
- Stock management
- Invoice Processing
- Inventory Restocking
- Staff Training
Timeline
Parts Wholesale Specialist
Ricart Automotive
03.2025 - Current
Wholesale Parts Director
Germain Honda
09.2022 - 02.2025
Service Advisor
Germain Honda
05.2021 - 09.2022
Team Leader
Citrin
02.2021 - 05.2021
Service Advisor
Toyota Motor
11.2020 - 02.2021
High School Diploma -
Treca Digital Academy