Allan Maus
Charlotte,NC
Summary
Driven professional with a track record of enhancing customer satisfaction at Liberty Engine Parts. Excelled in parts ordering and customer relations, leveraging organizational skills and vehicle operations knowledge. Demonstrated proficiency in software and sales support, achieving significant improvements in efficiency and customer service quality. Reliable wholesale and retail customer service bringing 20 years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback.
Overview
25
25
years of professional experience
Work History
Wholesale Parts Professional
Liberty Engine Parts
2008.01 - 2024.06
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer service, addressing concerns promptly and ensuring complete satisfaction with purchased parts.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Retail Sales Associate
Consumer Auto Parts
2005.08 - 2006.09
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Automotive Technician
Harr Ford
1999.08 - 2002.05
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed vehicle data using advanced diagnostic equipment.
Education
Associate Degree in Automotive Technology - Automotive Technology
Quinsigamond Community College
Worcester, MA05.2001
High School Diploma -
Westborough High School
Westborough, MA05.1997
Skills
- Parts Ordering
- Customer Relations
- Sales Support
- Order Placement
- Ordering parts
- Customer Service
- Vehicle operations knowledge
- Invoice Processing
- Proficient in company computer systems
- Organizational Skills
- Professional Demeanor
Timeline
Wholesale Parts Professional
Liberty Engine Parts
2008.01 - 2024.06
Retail Sales Associate
Consumer Auto Parts
2005.08 - 2006.09
Automotive Technician
Harr Ford
1999.08 - 2002.05
Associate Degree in Automotive Technology - Automotive Technology
Quinsigamond Community College
High School Diploma -
Westborough High School
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