William Maag
Stow,OH
Summary
Accomplished Field Service Technician with a proven track record at Spectrum Business, enhancing customer satisfaction and reducing repeat calls through meticulous quality checks. Skilled in technical troubleshooting and fostering positive relationships, I excel in training and mentoring new technicians. My background combines strong problem-solving abilities with a commitment to excellence in customer service.
Experienced with technical diagnostics, repairs, and maintenance of field equipment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Service Technician
Spectrum Business
10.2017 - 07.2024
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Enhanced customer satisfaction by delivering prompt and accurate service solutions during field visits.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
- Fluent in omponent cable, phone, and electrical repair.
- Ability to work in extreme temperatures.
Team Lead, Electronics
Target
11.2013 - 10.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Field Service Technician
Clayton Industries
05.2005 - 10.2010
- Responded quickly to emergency maintenance requests for timely on-call support.
- Fluent Electrical schematic reading and troubleshooting
- Fluent in liquid, and gas measurements and flows
Aviation Electronics Technician
US Navy
01.2001 - 01.2005
- Adjusted, repaired and replaced malfunctioning components or assemblies.
- Observed and recorded assigned crew progression and results and organized and documented data for assigned projects.
- Assessed aircraft electrical systems to evaluate proper functioning.
Education
No Degree - Flight Technology
Kent State University
Kent, OH09-2013
High School Diploma -
Streetsboro High School
Streetsboro, OH06-2000
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Technical troubleshooting
- Mechanical aptitude
- Training and mentoring
- Schematic interpretation
- Accountability and work ethic
- Relationship building
Certification
- Type Rating for specific aircraft - Federal Aviation Administration (FAA).
- First-Class Medical Certificate - Federal Aviation Administration (FAA).
Timeline
Field Service Technician
Spectrum Business
10.2017 - 07.2024
Team Lead, Electronics
Target
11.2013 - 10.2017
Field Service Technician
Clayton Industries
05.2005 - 10.2010
Aviation Electronics Technician
US Navy
01.2001 - 01.2005
- Type Rating for specific aircraft - Federal Aviation Administration (FAA).
- First-Class Medical Certificate - Federal Aviation Administration (FAA).
No Degree - Flight Technology
Kent State University
High School Diploma -
Streetsboro High School
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