William Mann
925 Delta Lane,NJ
Summary
Dynamic leader with a proven track record at Lowes Home Improvement and The Home Depot, adept in customer service and inventory management. Excelled in elevating customer satisfaction through effective training and mentoring, significantly enhancing team performance. Skilled in problem-solving and multitasking, consistently achieving positive outcomes in fast-paced retail environments.
Overview
30
30
years of professional experience
Work History
Store Manager
Lowes Home Improvment
12.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
The Home Depot Inc
03.1995 - 12.2019
Education
Bachelor Of Science - Environmental Science
Kean University
Union, NJ06.1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Inventory management
- Store merchandising
Timeline
Store Manager
Lowes Home Improvment
12.2019 - Current
Store Manager
The Home Depot Inc
03.1995 - 12.2019
Bachelor Of Science - Environmental Science
Kean University
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