William Marinone
Calabash,NC
Summary
Dynamic customer service professional with a proven track record at Thistle Golf Club, excelling in conflict resolution and complaint handling. As President of JoPat and Son, Inc., I led strategic initiatives that enhanced operational efficiency. Recognized for exceeding performance metrics, I leverage critical thinking to drive customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
35
35
years of professional experience
Work History
Customer Service Rep- Golf Course Ranger
Thistle Golf Club
03.2022 - 07.2022
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Maintained knowledge of club offerings to enhance guest experiences.
- Processed membership applications and renewals, streamlining administrative tasks.
- Participated in training sessions to improve product knowledge and service skills.
- Implemented feedback mechanisms to gather insights for service improvement.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers with inquiries, providing accurate information about services and amenities.
President and Owner of JoPat and Son, Inc.
Jopat and Son, Inc
03.1987 - 01.2021
- Led strategic initiatives to enhance organizational growth and sustainability.
- Developed and implemented policies to optimize operational efficiency across departments.
- Established key performance indicators to monitor progress and drive accountability.
- Head of sales
- Lead installation of goods and services
- 2nd generation family home improvemenet company
Education
Bachelor of Science - Education
Keene State College
Keene, NH06-1979
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Complaint handling
- Complaint resolution
Timeline
Customer Service Rep- Golf Course Ranger
Thistle Golf Club
03.2022 - 07.2022
President and Owner of JoPat and Son, Inc.
Jopat and Son, Inc
03.1987 - 01.2021
Bachelor of Science - Education
Keene State College