Staci Burlin
Coupland
Summary
I am a highly organized and efficient Administrative Assistant Professional with over 30 years of experience. I am a team player and love working with people. I am a very creative and supportive person who strives in conquering a challenge. I am skilled in providing high-level administrative support to executives. I take pride in my work and will contribute a positive impact for my co-workers and my job. I am a very responsible, punctual and productive professional when working with little to no supervision. I demonstrated strong attention to detail while constructing comprehensive spreadsheets and tasks for projects. Collaborated cohesively with other departments administrative staff.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
36
36
years of professional experience
Work History
Customer Service Representative/Park Ranger
Texas Parks & Wildlife
Somerville, Texas
09.2025 - Current
- I sold fishing/hunting licenses to the public. Made reservations, checked in campers and made changes to reservations. Assisted on calls for injured wildlife and guided the public on the proper way to handle the situation. Helped host outside vendor demonstrations to campers and hikers. Worked the fee booth and handled large sums of cash, checks and credit cards. Stocked, sold and assisted in inventory for the souvenir store. Reconstructed the souvenir store to boost sales.
Parts/Manager/Billing Clerk
Mission Petroleum Carriers
Caldwell, Texas
02.2011 - 07.2024
- I supported the maintenance/service billing for over 100 trucks/trailers for 7 locations throughout the state of Texas, Oklahoma and Arkansas. Executed and organized purchasing of inventory for all 7 locations. Assisted in payroll and insurance inquiries for employees. Responsible for processing newly hired employees. Maintained all new hire supplies and uniforms. Created reports for outstanding invoices and provided weekly overviews to management. Led the implantation of new office management system and worked out issues prior to rolling it out to others within the company. Sorted and distributed mail within my office. Responded to emails and other correspondence to facilitate communication and enhance business processes.
Executive Administrative Assistant/Provider Representative
Humana Healthcare
Austin, Texas
05.2003 - 02.2011
- Provided professional administrative support for 7 states for 3 executives. Arranged travel and reservations and scheduled appointments for the team as needed. Met with new hospitals, physicians, nurses and clinics for 5 counties weekly and met with existing customers and prospects to discuss business needs. Assisted with claims processing and disputes with patients and clinics. Purchased and ordered business and training supplies for seminars and assisted with seminar set up. Managed a filing system with highly confidential information with discretion and confidentiality for healthcare participants.
Customer Service Representative
State Farm Insurance Company
Austin, Texas
12.2001 - 05.2003
- Scheduled appointments and set up claims for the Catastrophe Division. Assisted claims adjusters with appointments and claims. Responded to emails and phone calls, sorted mail and distributed it throughout the company. Withheld a professional persona while assisting claims during delicate times during catastrophic events.
Office Manager
Henna Chevrolet
Austin, Texas
06.1990 - 12.2001
- Managed all office correspondence with customers and claims adjusters. Resolved customer inquiries via phone, emails and mailouts. Made bank deposits for large amounts of cash and checks for the company. Scheduled appointments and wrote estimates for customers. Managed billing invoices, supplemental billing to insurance companies. Created a billing system for supplemental payments and collection. Maintained a high level of organization, meeting deadlines and duties. Prepared reports and tracking system for mechanics jobs.
Education
High School Diploma -
Elgin High School
Elgin, Texas05.1989
undefined
Vogue Beauty School
Austin, Texas06.1990
Skills
- Ten Key, Computers, Copy Machine, Fax Machine, Multi line phones, Calculators and Laminate machines
- Microsoft Office-Word, Adobe Acrobat, Power point, Quick books, Excel, Accuterm system, Fleetio system and Trimble system
- Administrative skills, Clerical Skills, Interpersonal Communication Skills, Agile Project Management, Self-Starter, Provider Relations and Strategic Planning
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative/Park Ranger
Texas Parks & Wildlife
09.2025 - Current
Parts/Manager/Billing Clerk
Mission Petroleum Carriers
02.2011 - 07.2024
Executive Administrative Assistant/Provider Representative
Humana Healthcare
05.2003 - 02.2011
Customer Service Representative
State Farm Insurance Company
12.2001 - 05.2003
Office Manager
Henna Chevrolet
06.1990 - 12.2001
undefined
Vogue Beauty School
High School Diploma -
Elgin High School