William Marshall
De Pere,WI
Summary
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, problem-solving, and cashiering. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
5
5
years of professional experience
Work History
Grill Warrior
HuHot
Ashwaubenon, WI
04.2024 - Current
- Responded promptly and courteously to guest inquiries and complaints.
- Made meals in accordance with company standards and requirements.
- Communicated effectively with customers regarding orders and special requests.
- Monitored grill temperature to ensure proper cooking times.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Kept the work area clean at all times by sweeping the floors, wiping down the counters.
- Kept customers engaged with spatula tricks, flipping water bottles, questions, etc.
- Deep cleaning the grill and floors.
Greeter
Buffalo Wild Wings
Ashwaubenon, WI
05.2021 - 09.2025
- Answered customers' questions about hours, seating, current wait time and other information.
- Maintained the cleanliness of the front entry area and bathrooms.
- Greeted and assisted customers to foster positive experiences.
Line Cook
Buffalo Wild Wings
Ashwaubenon, WI
03.2022 - 08.2023
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Grilled and deep fried various foods from meats to potatoes.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
Cashier
Dick Sporting Goods
Ashwaubenon, WI
10.2021 - 02.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier
Buffalo Wild Wings
Ashwaubenon, WI
05.2021 - 09.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Coordinated with kitchen staff to ensure timely food preparation.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
Crew Member
Saint Norbert College Cafeteria
De Pere, WI
10.2020 - 05.2021
- Served food at take-out counters to provide fast service to waiting guests.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Educated customers on menu items, product ingredients and nutritional values.
- Wiped down tables and equipment, swept and refilled stock.
Education
High School Diploma -
De Pere High School
De Pere, WI06-2023
Skills
- Food handling
- Dish preparation
- Loyalty program promotion
- Conflict resolution
- Customer service
- Product restocking
- Teamwork and collaboration
- New hire training
- Cleaning and sanitizing
- Credit and cash transactions
Timeline
Grill Warrior
HuHot
04.2024 - Current
Line Cook
Buffalo Wild Wings
03.2022 - 08.2023
Cashier
Dick Sporting Goods
10.2021 - 02.2022
Greeter
Buffalo Wild Wings
05.2021 - 09.2025
Cashier
Buffalo Wild Wings
05.2021 - 09.2021
Crew Member
Saint Norbert College Cafeteria
10.2020 - 05.2021
High School Diploma -
De Pere High School
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