William Mata
Las Vegas
Summary
Adept at team management and mentoring, I enhanced team performance and customer satisfaction at Panda Restaurant Group, Inc., leveraging skills in e-learning development and collaborative learning. My leadership significantly improved long-term skill retention among employees, demonstrating a strong ability to manage and develop talent effectively. Hardworking and passionate job seeker with strong organizational skills eager to secure ACO-PG1 position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training Leader
Panda Restaurant Group, Inc., Panda Express
11.2023 - Current
- Provided ongoing support and guidance for employees post-training, ensuring long-term retention and application of learned skills in their day-to-day roles.
General Manager
Panda Restaurant Group, Inc., Panda Express
03.2023 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Chef
Panda Restaurant Group, Inc., Panda Express
02.2022 - 03.2023
- Trained kitchen staff to perform various preparation tasks under pressure.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Cook
Panda Restaurant Group, Inc., Panda Express
11.2019 - 02.2022
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
City Mail Carrier
USPS, United States Postal Service
01.2015 - 10.2019
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Trained new City Mail Carriers on best practices, enhancing overall team knowledge and performance levels.
- Streamlined package handling processes by implementing proper organization methods within the postal vehicle for fast retrieval during deliveries.
Shift Leader
Del Taco Inc.
01.2012 - 12.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader/Cook
Panda Restaurant Group, Inc., Panda Express
06.2010 - 12.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Education
Associate of Science - Business Administration
College of Southern Nevada
Las Vegas, NV05.2026
High School Diploma -
Lancaster High School
Lancaster, CA05.2010
Skills
- Mentoring abilities
- Team Management
- Collaborative learning
- E-learning development
- Learning Management Systems
- Training and mentoring
Certification
Servesafe
Languages
Spanish
Professional Working
Timeline
Training Leader
Panda Restaurant Group, Inc., Panda Express
11.2023 - Current
General Manager
Panda Restaurant Group, Inc., Panda Express
03.2023 - 11.2023
Chef
Panda Restaurant Group, Inc., Panda Express
02.2022 - 03.2023
Cook
Panda Restaurant Group, Inc., Panda Express
11.2019 - 02.2022
City Mail Carrier
USPS, United States Postal Service
01.2015 - 10.2019
Shift Leader
Del Taco Inc.
01.2012 - 12.2014
Shift Leader/Cook
Panda Restaurant Group, Inc., Panda Express
06.2010 - 12.2014
Associate of Science - Business Administration
College of Southern Nevada
High School Diploma -
Lancaster High School
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