Fatima Khanum
Palmdale,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Training Leader
Panda Express
Santa Clarita, CA
09.2022 - Current
- Managed new-hire training on topics such as business standards and compliance requirements.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Coordinated spaces and materials for all training classes.
- Leading GEM for Valleys Region resulting in achieving 1st place on KPI.
General Manager
Panda Express
Santa Clarita, CA
04.2020 - 08.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments and direction.
- Led GEM for Valleys Region to achieve Guest expectations.
Person in Charge
Panda Express
Santa Clarita, CA
03.2019 - 05.2020
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Reviewed completed work to verify consistency, quality and conformance.
Shift Leader
Panda Express
Santa Clarita, CA
09.2018 - 02.2019
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Education
Associate of Science - Biology
College of The Canyons
Valencia, CA06.2020
Bachelor of Arts - Business Administration
University of Southern California
Los Angeles, CAMaster of Arts - Business Administration
University of Southern California
Los Angeles, CASkills
- Team Building
- Operations Management
- Training and Mentoring
- Job Skill Building
- Mentoring abilities
- Technical Learning
Timeline
Training Leader
Panda Express
09.2022 - Current
General Manager
Panda Express
04.2020 - 08.2022
Person in Charge
Panda Express
03.2019 - 05.2020
Shift Leader
Panda Express
09.2018 - 02.2019
Associate of Science - Biology
College of The Canyons
Bachelor of Arts - Business Administration
University of Southern California
Master of Arts - Business Administration
University of Southern California
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