Kris Chiu
San Antonio
Summary
Dedicated and results-driven Training Leader with a proven track record in developing and implementing effective training programs within the restaurant industry. Skilled in enhancing team performance, fostering a culture of continuous learning, and ensuring operational excellence. Committed to upholding Panda Express's mission of delivering exceptional Asian dining experiences through comprehensive associate development.
Overview
7
7
years of professional experience
Work History
Training Leader
Panda Express Restaurant Group
09.2023 - Current
- Enhanced Associate's performance by developing and implementing comprehensive training programs.
- Established a learning culture within the organization, encouraging continuous professional development for all team members.
- Managed the training budget effectively, making strategic investments in resources or personnel that directly supported organizational objectives.
- Streamlined onboarding processes for new hires, resulting in increased retention rates and job satisfaction.
- Delivered impactful trainings across multiple formats such as classroom instruction, webinars, or one-on-one coaching sessions based on participant requirements.
- Facilitated open communication channels between management and staff regarding professional development opportunities, increasing employee buy-in for new initiatives.
- Promoted a culture of ongoing feedback and evaluation among employees, using both formal and informal methods to gather insights into training program effectiveness.
- Improved overall team efficiency by providing specialized coaching sessions for individual contributors as needed.
- Provided ongoing support and guidance for associate's post-training, ensuring long-term retention and application of learned skills in their day-to-day roles.
- Built strong relationships with business partners/vendors.
- Evaluated training needs through assessments and feedback, leading to tailored training interventions.
- Tracked and analyzed training outcomes, utilizing data-driven insights to improve future programs.
- Evaluated training needs to improve training quality.
General Manager
Panda Express Restaurant Group
04.2021 - 09.2023
- Managed budget implementations, associate reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guests, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Gun Loader
GEODynamics, Inc.
04.2019 - 05.2020
- Supported mission objectives by accurately loading various types of ammunition according to specifications.
- Optimized productivity with effective coordination and communication among team members during high-pressure situations.
- Collaborated with cross-functional teams for efficient execution of assigned tasks in support of mission goals.
- Enhanced safety measures by conducting thorough inspections of gun loading equipment and systems.
- Assisted in the development of standard operating procedures, contributing valuable insights gained from hands-on experience.
- Ensured timely completion of tasks, prioritizing multiple responsibilities simultaneously under tight deadlines.
- Maintained meticulous records regarding ammunition usage, inventory levels, and equipment maintenance history.
Wireline Operator
Schlumberger
07.2018 - 04.2019
- Increased accuracy of downhole measurements by carefully calibrating wireline tools before each use.
- Developed strong working relationships with clients, fostering an atmosphere of trust that led to repeat business opportunities.
- Streamlined operations by effectively collaborating with other team members during well interventions.
- Maximized tool performance with regular maintenance, inspection, and repair procedures.
- Delivered timely completion of jobs by closely following schedules and prioritizing tasks accordingly.
- Supported new hires by sharing expertise in wireline equipment operation, safety practices, and efficient task execution techniques.
- Assisted in optimizing well production through precise placement of downhole tools during intervention projects.
- Reduced downtime by swiftly troubleshooting and resolving technical issues.
- Enhanced job site organization with the careful arrangement of tools, equipment, and materials for easy accessibility during operations.
Education
Master of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH07-2023
BBA - International Business
National Chi Nan University
Taiwan 01-2013
Skills
- Team management
- Collaborative learning
- Mentoring
- Training delivery
- Feedback analysis
- Employee engagement
- Organizational leadership
- Training and mentoring
- Team building
- Employee onboarding
- Operations management
- Organizational development
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Training Leader
Panda Express Restaurant Group
09.2023 - Current
General Manager
Panda Express Restaurant Group
04.2021 - 09.2023
Gun Loader
GEODynamics, Inc.
04.2019 - 05.2020
Wireline Operator
Schlumberger
07.2018 - 04.2019
Master of Science - Cyber Security
Southern New Hampshire University
BBA - International Business
National Chi Nan University
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