William Mazgaj
Gowanda,NY
Summary
Accomplished professional with several years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.
Overview
28
28
years of professional experience
Work History
Information Technology Specialist 2 Programmer
New York State Thruway Authority
Cheektowaga, NY
03.1999 - Current
- Provide Customer Support for many Information Technology devices
- Division support and installation for office computers, monitors, printers, etc equiling over 1000 devices
- Division support for newer technology used with automobiles
- Provide technical support for over 300 employees
- Provide support for HQs staff with networking, communication, and cellular devices
- Coverage area is approximately 120 miles
- Perform Operating System upgrades on office computers
- Provide technical support for office hardware and software issues ranging from fax machines up to network servers.
- Create and establish new employee user profiles
- Maintain inventory records for all installed computer equipment
- Provide hands on training and guidance to staff members on how to use various technologies effectively
HelpDesk Support
Blue Cross and Blue Shield
Buffalo, NY
03.1997 - 03.1999
- Started as a temporary position and turned into a permanent position
- Provided customer support on MainFrame applications
- Replaced and Supported terminals connected to the Mainframe devices
Education
Bachelor of Science - Information Technology
SUNY Buffalo State
Buffalo, NY05-1997
Skills
- End-user support
- Software Updates
- Problem-solving skills
- Data Collection
- Network infrastructure updates
- Software licenses and patches
- Hardware updates
- Device configuration
Timeline
Information Technology Specialist 2 Programmer
New York State Thruway Authority
03.1999 - Current
HelpDesk Support
Blue Cross and Blue Shield
03.1997 - 03.1999
Bachelor of Science - Information Technology
SUNY Buffalo State
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