William McCusker
Charlestown,RI
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Strong leader and problem-solver dedicated to streamlining operations.
Hardworking and passionate with strong organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistatn Store Manager
Hopkinton Liquor Depot
229 Main Street Ashaway RI 02804
09.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Small Engine Mechanic
Rhode Island Harvesting
15 Extension 184, Ashaway, RI 02804
08.2013 - 11.2021
- Listed work performed on each unit in order to properly invoice customers.
- Collected information to correctly file warranty claims.
- Adhered to company standards and manufacturer guidelines for each repair.
- Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
- Tested and inspected engines to determine malfunctions, locate missing and broken parts and verify repairs using diagnostic instruments.
- Changed out parts, fixed systems and refurbished elements to complete repairs on different types of small engines.
- Organized and maintained hand tools and equipment used daily to maximize work performance.
- Identified root causes of engine problems to pinpoint trouble and determine optimal repair strategies.
- Removed, disassembled, inspected and completely renewed engines to perform complete equipment overhauls.
- Dismantled engines using hand tools and examined parts for defects.
- Followed factory service manual protocols to restore, maintain and test small engine equipment.
- Recorded repairs made, time spent and parts used.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Chariho High School
Wood River Junction, RI06.2003
Small Engine Certification - Small Engine Repair
Chariho Career And Tech
459 Switch Rd, Woodriver Jct RI 0289406.2003
Skills
- Stock Management
- Operations Oversight
- Records Management
- Loss Prevention
- Store Organization
- Department Oversight
- Business Development
- Customer Relations
- Stock Rotations
- Problem-Solving
- Vendor Management
- Hiring and Training
- POS Systems Operations
- Customer Service
- Team Building and Leadership
- Problem solving
- Decision making
- Team management
- Sales Support
- Engine Diagnostics
- Quality Assurance
- Delivery Management
- Inventory Management
- Machine Assembly
- Carburetor Repair
- Problem Solving Abilities
- Diagnostic Equipment Usage
- Two-Stroke Engine Repair
- Technical Documentation
- Power Tool Operation
- Welding and Fabrication
- Fuel System Maintenance
- Engine Repair
- Equipment Repair Skills
- Parts Inventory Management
Certification
- Kohler Mechanic Certification
- Briggs and Stratton Class B Certification
- Briggs and Stratton Diesel Mechanic
- Stihl Bronze Mechanic
- Stihl Sliver Mechanic
- Basic Small Engine Repair
- Cigar Basic Certification
- Beer Knowledge Certification
Timeline
Assistatn Store Manager
Hopkinton Liquor Depot
09.2019 - Current
Small Engine Mechanic
Rhode Island Harvesting
08.2013 - 11.2021
High School Diploma -
Chariho High School
Small Engine Certification - Small Engine Repair
Chariho Career And Tech