Summary
Overview
Work History
Education
Skills
Certification
Timeline
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William McCusker

Charlestown,RI

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Strong leader and problem-solver dedicated to streamlining operations.

Hardworking and passionate with strong organizational skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistatn Store Manager

Hopkinton Liquor Depot
09.2019 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Small Engine Mechanic

Rhode Island Harvesting
08.2013 - 11.2021
  • Listed work performed on each unit in order to properly invoice customers.
  • Collected information to correctly file warranty claims.
  • Adhered to company standards and manufacturer guidelines for each repair.
  • Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
  • Tested and inspected engines to determine malfunctions, locate missing and broken parts and verify repairs using diagnostic instruments.
  • Changed out parts, fixed systems and refurbished elements to complete repairs on different types of small engines.
  • Organized and maintained hand tools and equipment used daily to maximize work performance.
  • Identified root causes of engine problems to pinpoint trouble and determine optimal repair strategies.
  • Removed, disassembled, inspected and completely renewed engines to perform complete equipment overhauls.
  • Dismantled engines using hand tools and examined parts for defects.
  • Followed factory service manual protocols to restore, maintain and test small engine equipment.
  • Recorded repairs made, time spent and parts used.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

High School Diploma -

Chariho High School
Wood River Junction, RI
06.2003

Small Engine Certification - Small Engine Repair

Chariho Career And Tech
459 Switch Rd, Woodriver Jct RI 02894
06.2003

Skills

  • Stock Management
  • Operations Oversight
  • Records Management
  • Loss Prevention
  • Store Organization
  • Department Oversight
  • Business Development
  • Customer Relations
  • Stock Rotations
  • Problem-Solving
  • Vendor Management
  • Hiring and Training
  • POS Systems Operations
  • Customer Service
  • Team Building and Leadership
  • Problem solving
  • Decision making
  • Team management
  • Sales Support
  • Engine Diagnostics
  • Quality Assurance
  • Delivery Management
  • Inventory Management
  • Machine Assembly
  • Carburetor Repair
  • Problem Solving Abilities
  • Diagnostic Equipment Usage
  • Two-Stroke Engine Repair
  • Technical Documentation
  • Power Tool Operation
  • Welding and Fabrication
  • Fuel System Maintenance
  • Engine Repair
  • Equipment Repair Skills
  • Parts Inventory Management

Certification

  • Kohler Mechanic Certification
  • Briggs and Stratton Class B Certification
  • Briggs and Stratton Diesel Mechanic
  • Stihl Bronze Mechanic
  • Stihl Sliver Mechanic
  • Basic Small Engine Repair
  • Cigar Basic Certification
  • Beer Knowledge Certification


Timeline

Assistatn Store Manager

Hopkinton Liquor Depot
09.2019 - Current

Small Engine Mechanic

Rhode Island Harvesting
08.2013 - 11.2021

High School Diploma -

Chariho High School

Small Engine Certification - Small Engine Repair

Chariho Career And Tech

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William McCusker