William McGillivray
Harrisonburg
Summary
Detail-oriented professional with a solid foundation in audio editing and live sound engineering. Experienced in optimizing radio programming flow and creating compelling on-air content. Eager to leverage technical skills to enhance audience engagement.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
11.2022 - Current
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Processed transactions using POS systems, ensuring accuracy in cash handling and inventory management.
- Collaborated with team members to maintain store appearance and enhance customer shopping experience.
- Engaged in conflict resolution, addressing customer concerns to restore satisfaction and loyalty effectively.
Assistant to Radio Station Manager (Mentorship)
Wbtx Radio
08.2022 - 06.2023
- Coordinated scheduling of automated radio sequences & advertisements to optimize programming flow
- Developed on-air commercials for various events and companies
- Organized and cataloged digital and analog music libraries to enhance accessibility.
- Transformed analog media formats, including cassettes and CDs, into a comprehensive digital collection.
Education
Music Industry
James Madison University
Harrisonburg, VA05-2027
Skills
- Customer engagement
- Effective personal leadership
- Active listening
- Critical thinking
- Proficient in audio editing software
- Audio mastering expertise
- Audio recording proficiency
- Live sound engineering
Timeline
Customer Service Representative
Walmart
11.2022 - Current
Assistant to Radio Station Manager (Mentorship)
Wbtx Radio
08.2022 - 06.2023
Music Industry
James Madison University