William McMaken PMP
Reno,US
Summary
Implementation Project Manager with six years of hands-on experience gathering requirements and verifying software accuracy and deployments within budget and schedule. Expertise in IT project management, agile development and business analysis. Forward-thinking professional recognized for meeting project deliverables by merging customer and user needs with business requirements and logistical considerations.
Overview
18
18
years of professional experience
Work History
Implementation Manager
Geodis USA
Brentwood, TN
03.2011 - Current
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Oversaw implementation lifecycle processes based on customer needs, and regulatory requirements.
- Oversaw analysis and design of solutions for customer requested functionality.
- Responsible for team working on WMS configuration for new facilities for customer.
- Documented specialized data and requirements to address business demands.
Customer Service Supervisor
Geodis USA
Sparks, NV
08.2007 - 03.2011
- Oversaw team of 10 customer service representatives focusing on customer needs in a third party warehouse environment.
- Coached employees through day-to-day work and complex problems.
- Standardized office structures and processes to promote collaboration and increased performance.
- Resolved account issues to build rapport and relationships with clients.
Customer Service Representative
Geodis USA
Sparks, NV
09.2004 - 08.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to several customers in a third party warehouse environment.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
Education
No Degree - Business Administration
University of Nevada - Las Vegas
Las Vegas, NV04.2004
ITIL Framework Certified - ITIL Framework
Global Knowledge
Brentwood, TN09.2017
Project Management Professional - Project Management
Project Management Institute
San Francisco, CA12.2015
Skills
- Project lifecycle management
- Requirements analysis
- Problem-Solving
- Flexible and Adaptable
- Self-Motivated
- Knowledgeable in MS Office Suite
- Experience using Oracle Sequel Developer
Timeline
Implementation Manager
Geodis USA
03.2011 - Current
Customer Service Supervisor
Geodis USA
08.2007 - 03.2011
Customer Service Representative
Geodis USA
09.2004 - 08.2007
No Degree - Business Administration
University of Nevada - Las Vegas
ITIL Framework Certified - ITIL Framework
Global Knowledge
Project Management Professional - Project Management
Project Management Institute