William M. Greene
Account Manager
Clinton Township,MI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
39
39
years of professional experience
Work History
ACCOUNT MANAGER
DILLINGER SAARSTAHL AMERICA
01.2024 - Current
- Managed the North American and Canadian customer base, ensuring seamless execution and customer satisfaction, increased customer satisfaction rates by 97%.
- Owned all RFQ, Claims, and Additional requirements using Salesforce, improving response time by 98%.
- Tracked all orders with the mill in Germany using CRM to ensure on-time deliveries, achieving a 95% on-time delivery rate.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
ACCOUNT MANAGER
DETROIT MANUFACTURING SYSTEMS
01.2018 - 01.2024
- Managed the largest programs at the company, including F-150, BEV, Expedition, and Navigator, assuring seamless execution and customer satisfaction.
- Acted as the direct liaison between DMS and Ford purchasing, facilitating communication providing all quotes for production and prototypes, sustaining accuracy and alignment with requirements.
- Maintaining sales margins, analyzing pricing structures and cost implications to optimize profitability.
- Demonstrated proficiency in Excel, PowerPoint, Ariba, IERP, Webquote, and WERS to streamline processes and enhance productivity.
- Managed 38 end items shipped to Ford as a Tier One supplier, overseeing production schedules and delivery timelines.
- Coordinated with 400 CRB (Critical Bill of Resource) components from Tier Two and Tier Three suppliers.
- Oversaw all Total Value Management (TVM) activities and capacity studies, identifying opportunities for cost savings and process improvements.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
ACCOUNT MANAGER
MTA
01.2015 - 01.2018
- Owned existing business relationships with Chrysler, overseeing current accounts and ensuring customer satisfaction.
- Developed new business activities in PDB (Power Distribution Boxes), Junction boxes, few holders, and fuses, aligning with company objectives for growth and market expansion.
- Took charge of developing new business opportunities at Ford, establishing and nurturing relationships with key stakeholders.
- Managed new quote activities between MTA, Italy, and Chrysler/ Fiat, facilitating communication and ensuring smooth negotiation processes.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Account Manager
JAE Electronics
01.2010 - 01.2015
- Work with Honda and Toyota as a Tier 2 supplier. Main product was connectors and wire harness.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Manager
FOXCONN Electronics
01.2003 - 01.2010
- Developed a very strong relationship with Visteon and Ford. The main focus was on ECU's, electronic-based connectors and pin connector. The business went from 5 to 10 million USD.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Account Manager
INTIER Automotive
01.2002 - 01.2003
- Managed the Ford Windstar business which included all the interior hard trim. This was 5 million USD business.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Worldwide Account Manager
FCI Automotive
01.1997 - 01.2002
- Worldwide account manager for the Ford/Visteon business group. The business group was 15million USD base. Managed a 12 person team in North America and Europe.
- Consistently met or exceeded quarterly sales targets, demonstrating a commitment to excellence in account management.
- Ensured timely resolution of client issues by acting as a liaison between internal teams and customers.
Account Manager
AFL Automotive
01.1987 - 01.1997
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Drafting Design & Mechanical Engineering
Hinds Jr. College
Skills
Key Account Management
Strategic Planning
New Business Development
Sales & Marketing Strategy
Account management
Teamwork and collaboration
Account development
Customer service
Accomplishments
4 years in the Marine Corps
Timeline
ACCOUNT MANAGER
DILLINGER SAARSTAHL AMERICA
01.2024 - Current
ACCOUNT MANAGER
DETROIT MANUFACTURING SYSTEMS
01.2018 - 01.2024
ACCOUNT MANAGER
MTA
01.2015 - 01.2018
Account Manager
JAE Electronics
01.2010 - 01.2015
Account Manager
FOXCONN Electronics
01.2003 - 01.2010
Account Manager
INTIER Automotive
01.2002 - 01.2003
Worldwide Account Manager
FCI Automotive
01.1997 - 01.2002
Account Manager
AFL Automotive
01.1987 - 01.1997
Drafting Design & Mechanical Engineering
Hinds Jr. College