William Miller II
Las Vegas,NV
Summary
Forward-thinking Operations manager proficient in directing multiple management teams into profit and customer service driven daily operations. Talented at leveraging a tenacious approach and strong attention to detail to drive success. Experience has lead built a service-oriented and performance-driven mentality with excellent organizational, coaching, and problem-solving abilities. Proficient in maximizing resources to meet challenging demands and an analytical leader with excellent multitasking abilities. Focused on maximizing food, facility, and employee quality while meeting budget guidelines. Expert in boosting revenue through four wall and field sales. Successful in creating and executing standard operating policies and procedures to positively impact all aspects of the day to day operations as a business-conscious Director with over 20 years working in single unit and 8 years working .
Overview
22
22
years of professional experience
Work History
Director of Operations, Franchise Business Coordinator, Chef
Mexican Restaurants, Inc, Uberrito Fresh Mex, Stop Brewery
Houston, TX
02.2015 - Current
- Oversaw day-to-day production activities in accordance with business objectives
- Created yearly store and capital expenditure budgets including corporate G&A to maintain company profits
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies
- Leveraged market knowledge to increase sales and maintain costs to help drive profits
- Motivated and supported field managers to increase work quality and efficiency
- Oversaw daily operations across 3 states and 3 food concepts
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
- Maintained monthly unit safety and quality audits to ensure cleanliness and safety for both guests and unit employees
- Maintained daily operations by overseeing financials, key performance indicators, and employee performance
- Built and maintained employee culture through employee programs and direct relationships.
Director of Operations, Beverage Director, Area Supervisor, Chef
Nacho Daddy LLC
Las Vegas, NV
10.2010 - 01.2015
- Oversaw day-to-day production activities in accordance with business objectives
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Provided documentation of processes to comply with regulations and company policies
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects
- Monitored office workflow and administrative processes to keep operations running smoothly
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
- Worked collaboratively with managers to implement new procedures and corrective actions to improve quality
- Planned promotional menu additions based on seasonal pricing and product availability.
- Oversaw over 100 employees while helping design and build from single unit to four.
Education
Bachelor of Science Biology -
Texas A&M University
05.2006
Skills
- Cost Control and Budgeting
- Creative Thinking
- Staff Supervision and Coordination
- Administrative Management
- Policy Development and Enforcement
- Standards Compliance
- Employee Motivation
- Quality Assurance
- Supplier Monitoring
- Food Preparing, Plating and Presentation
- Customer Service Management
- Training Management
Timeline
Director of Operations, Franchise Business Coordinator, Chef
Mexican Restaurants, Inc, Uberrito Fresh Mex, Stop Brewery
02.2015 - Current
Director of Operations, Beverage Director, Area Supervisor, Chef
Nacho Daddy LLC
10.2010 - 01.2015
Bachelor of Science Biology -
Texas A&M University
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