William Milligan II
Eustis
Summary
Results-driven Service & Commercial Manager with over 24 years in fire protection. Expertise in preconstruction estimating, team leadership, and resource allocation to maximize project efficiency and profitability. Skilled in vendor management, strategic sales, and project coordination, fostering strong customer relationships and delivering valuable market insights to improve service delivery and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Service & Commercial Manager
Elite Fire Protection, INC
Tavares
09.2024 - 06.2026
- Developed and implemented strategic sales plans for commercial clients.
- Coordinated cross-functional teams to streamline project execution and enhance service delivery.
- Managed vendor relationships to ensure timely delivery of fire protection equipment.
- Collaborated with vendors to secure competitive pricing on goods or services purchased.
- Delivered insights for customers and markets and determined whether existing products met needs.
Sales Representative
Elite Fire Protection, Inc
Tavares
04.2021 - 09.2024
- Developed strong relationships with customers to enhance satisfaction and loyalty.
- Conducted product demonstrations to showcase features and benefits effectively.
- Advised customers on the latest product features and benefits.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with team members to strategize sales approaches and techniques.
- Participated in regular meetings to discuss sales strategies and market trends.
Asst. Branch Manager
Randall Mechanical, INC
Apopka
02.2016 - 04.2021
- Acquired new clients, generating additional bid invitations and enhancing market presence.
- Oversaw office and field staff operations, ensuring streamlined processes and effective collaboration.
- Established fire sprinkler and fire alarm division by introducing Randall to existing and prospective customers, expanding service offerings.
- Developed and assembled estimates and proposals for projects.
- Maintained and organized vehicles and tools to ensure operational efficiency. to maintain operational readiness.
- Performed candidate interviews to identify skilled team members for hiring. to select qualified team members.
Service/Inspection Manager
Wayne Automatic Fire
Tampa
04.2013 - 02.2016
- Monitored daily activities of service superintendent to evaluate performance outcomes.
- Facilitated collaboration between sales representatives and field technicians to ensure project alignment.
- Conducted weekly meetings for job status updates and cost reviews to maintain project transparency.
General Superintendent
Wayne Automatic Sprinkler
Tampa
10.2010 - 04.2013
- Managed service crews of five to seven members and commercial crews of seven to nine members, overseeing project execution.
- Executed service and commercial superintendent duties across both departments to ensure operational alignment.
- Reviewed project-related costs to maintain budget adherence and promote financial efficiency.
Commercial Superintendent
Wayne Automatic Fire Sprinklers
Tampa
12.2007 - 08.2010
- Coordinated project schedules between design team and general contractor to ensure timely project delivery.
- Managed material deliveries to align with design purchasing and field requirements, minimizing delays.
- Oversaw manpower allocation across all commercial projects.
- Reviewed job costs against profits, adjusting strategies to enhance project financial performance.
- Approved all material time and associated charges on a monthly basis.
Service Foreman
Wayne Automatic Sprinkler
Ocoee
10.2002 - 12.2007
- Executed tenant remodels and emergency service calls, improving property functionality and tenant satisfaction.
- Conducted backflow testing and repairs, ensuring compliance with safety standards and safeguarding public health.
- Received 'Most Profitable Foreman' award in 2006 for outstanding performance in a competitive evaluation.
Fire Sprinkler Apprentice
Wayne Automatic Sprinkler
Ocoee
04.2002 - 10.2002
- Contributed to installation of fire sprinkler systems in residential and commercial properties across service and commercial departments.
- Executed daily clean-up and organized materials throughout each project.
- Collaborated with teams on various projects to ensure compliance with safety standards.
Education
High School Diploma -
Apopka High School
Apopka, FL05-2001
Some College (No Degree) - ABC Fire Sprinkler Apprenticeship Program
Seminole State College of Florida
Sanford, FLSkills
- Strategic sales
- Project coordination
- Vendor management
- Budget management
- Cost control
- Customer consultation
- Customer segmentation
- Team needs assessment
Timeline
Service & Commercial Manager
Elite Fire Protection, INC
09.2024 - 06.2026
Sales Representative
Elite Fire Protection, Inc
04.2021 - 09.2024
Asst. Branch Manager
Randall Mechanical, INC
02.2016 - 04.2021
Service/Inspection Manager
Wayne Automatic Fire
04.2013 - 02.2016
General Superintendent
Wayne Automatic Sprinkler
10.2010 - 04.2013
Commercial Superintendent
Wayne Automatic Fire Sprinklers
12.2007 - 08.2010
Service Foreman
Wayne Automatic Sprinkler
10.2002 - 12.2007
Fire Sprinkler Apprentice
Wayne Automatic Sprinkler
04.2002 - 10.2002
High School Diploma -
Apopka High School
Some College (No Degree) - ABC Fire Sprinkler Apprenticeship Program
Seminole State College of Florida