William Mitchell
Clinton
Summary
Detail-oriented Service Technician with expertise in installation and repair. Demonstrated ability in preventive maintenance and troubleshooting, ensuring optimal equipment performance and customer satisfaction. I have a vast knowledge of the parts used and the different suppliers for repair parts. Planning ahead to prepare for the next season and ordering as needed to be ready when seasons change.
Overview
42
42
years of professional experience
Work History
Service Technician / Repairman
Self-employeed
Clinton NC
01.2021 - Current
- Diagnosed and repaired various mechanical issues in agriculture and commercial equipment.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Maintained accurate records of service performed and parts used for inventory management.
- Performed routine maintenance to ensure optimal performance and longevity of equipment.
- Developed customer relationships to foster loyalty and encourage repeat business opportunities.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Shipping Auditor
Hog Slat Inc.
Newton Grove, NC
08.2019 - 01.2021
- Conducted comprehensive audits of shipping documentation for accuracy and compliance.
- Implemented process improvements to enhance shipping efficiency and accuracy.
- Trained and mentored junior staff on auditing procedures and best practices.
- Collaborated with logistics teams to resolve discrepancies in shipping records.
- Developed auditing protocols that streamlined operations and reduced errors.
- Analyzed shipping data to identify trends and recommend corrective actions.
- Reduced shipment errors by conducting routine spot-checks, ensuring accuracy in inventory counts and order fulfillment.
- Streamlined the shipping process through regular audits, reducing discrepancies and ensuring timely delivery to customers.
Service Technician
Hog Slat Inc.
Newton Grove, NC
03.2017 - 08.2019
- Diagnosed and repaired equipment issues, ensuring optimal performance and minimal downtime.
- Performed routine maintenance on machinery, enhancing reliability and longevity of systems.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Trained new technicians on safety protocols and equipment operation best practices.
- Conducted inspections and troubleshooting for livestock production systems, ensuring compliance with industry standards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
Farmer/Grower
Scott Mitchell Farms
Clinton NC
01.1984 - 12.2016
- Cultivated diverse crops using sustainable farming practices to enhance soil health.
- Managed irrigation systems to optimize water usage and improve crop yield.
- Oversaw daily operations, ensuring compliance with safety protocols and regulations.
- Implemented pest management strategies to minimize crop damage and maintain quality standards.
- Trained and mentored junior staff on equipment operation and best farming techniques.
- Coordinated harvest schedules to maximize efficiency and meet market demands.
- Developed relationships with local suppliers to secure high-quality materials for farm operations.
- Analyzed market trends to make informed decisions on crop selection and production planning.
Education
High School Diploma -
Lakewood High School
Salemburg, NC06-1984
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
Timeline
Service Technician / Repairman
Self-employeed
01.2021 - Current
Shipping Auditor
Hog Slat Inc.
08.2019 - 01.2021
Service Technician
Hog Slat Inc.
03.2017 - 08.2019
Farmer/Grower
Scott Mitchell Farms
01.1984 - 12.2016
High School Diploma -
Lakewood High School