WILLIAM M Meadows Jr.
Tucker,GA
Summary
Well-organized professional bringing superior performance with all deliveries. Posses basic medical courier knowledge. Detail-oriented with vast experience in customer service.
Overview
11
11
years of professional experience
Work History
Representative
State Farm
02.2013 - 03.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Promoted to IT Support Representative.
- Investigated and assess damage to property and review property damage estimates.
- Organized, plan, and document materials for auto claims.
- Investigated and assess damage to property and review property damage estimates.
- Promoted to Claims Associate – Express
- Compiled and distributed weekly feedback to management to improve quality and productivity.
- Monitored inbound calls received by adjusters to provide constructive feedback and assess customer satisfaction.
- Promoted to Customer Interaction Review Specialist
- Sold State Farm auto and homeowner’s insurance policies.
- Explained coverages related to auto and homeowner’s policies .
- Hired as Customer Care Center Sales Associate.
Delivery Driver
Uber Eats
10.2017 - Current
- Improve customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhance delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintain strong relationships with clients through proactive communication and personalized service.
- Increase repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Promoted to Uber Eats Pro status with more than 3,000 food and package deliveries.
- 97% customer satisfaction rate.
Delivery Driver
DoorDash
06.2023 - Current
- Maintain high level of professionalism throughout interactions with both restaurant staff members and customers.
- Read maps, followed oral, and written instructions and use GPS technology to make deliveries.
- Maintain clean, organized, and safe vehicle environment to ensure proper handling of medical supplies and equipment.
- Uphold compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Collaborate with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
- Demonstrate excellent time-management skills by consistently meeting or exceeding delivery deadlines.
- Achieved Top Dasher status with 4.9 of 5-star rating.
Education
Bachelor of Arts - Journalism, Broadcast
The University Of South Carolina
Columbia, SCTimeline
Delivery Driver
DoorDash
06.2023 - Current
Delivery Driver
Uber Eats
10.2017 - Current
Representative
State Farm
02.2013 - 03.2023
Bachelor of Arts - Journalism, Broadcast
The University Of South Carolina
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