Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

William Mott

Gainesville,Ga

Summary

13+ years of experience in customer success, contract negotiation, financial analysis, & special project management. Proven success in driving customer satisfaction, increasing revenue, decreasing expenses, & improving profitability. Expertise in process improvement, financial reporting, budgeting, personnel management, asset management, & data analysis. Committed to providing superior service & achieving organizational goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Risk Management Analyst

TheGuarantors
11.2023 - Current
  • Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Trained staff in risk management policies and monitored compliance to control company liability.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.

Customer Success Analyst

TheGuarantors
04.2022 - 11.2023
  • Gather and compile data on accounts and engagement to increase productivity and improve user experiences.
  • Assisted in developing policies that improved overall response time within the customer support department significantly.
  • Managed a diverse portfolio of accounts, ensuring high levels of satisfaction across various industries and business sizes.
  • Leveraged CRM tools to track customer interactions, maintaining accurate records for future reference and analysis purposes efficiently.
  • Worked closely with sales teams to ensure seamless handoff of new accounts during the onboarding process.

Personal Property Manager

Hall County Government
11.2016 - 04.2022
  • Plan, supervise, assign, and review the work of the personal property department
  • Increased Personal Property digest over 5% every year
  • Responsible for managing over 15,000 accounts with a total value of 2.2B
  • Responsible for personnel selection, reviews, and salary increases
  • Run SQL reports to compile data, improve workflow, and present reports
  • Managed complex special projects virtually to improve efficiency
  • Audit financial statements to ensure accuracy
  • Manage onsite and desk audits of major commercial and industrial properties to ensure proper assessment
  • Manage appraisal projects and audits outsourced through contractual agreements
  • Review personal property digest to ensure compliance with the Department of Revenue regulations.

Project Manager

KIK Custom Products
01.2016 - 11.2016
  • Identified projects goals, objectives, and scope and created project plan that outlines tasks, timelines, and resources required
  • Brought production of WD40 from another manufacturing facility to KIK
  • Streamlined manufacturing process to decrease costs
  • Coordinated internal resources and third party vendors for execution of product lines
  • Ensured all projects are delivered on-time within scope and within budget
  • Managed relationship with client and all stakeholders.

Southeast Operations Manager

Empire Petroleum
09.2014 - 10.2015
  • Accountable for all operational results across south east, prioritize and task manage support teams in the field
  • Setting budget goals and benchmarking progress on projects
  • Bid projects to outside vendors, review and award projects and track performance
  • Increased Southeast operations efficiency
  • Increased Southeast region revenue through process improvement initiatives
  • Manage communication and financial profitability for 300 accounts across Southeast
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Worked with legal team to draft, renew, or amend existing contracts
  • Audit contracts in default.

Account Manager

Mansfield Oil Company
07.2009 - 09.2014
  • Manage communication with customers, carriers and supply points to ensure accuracy & profitability
  • Managed a $3.5M portfolio, increasing profitability
  • Project leader for major oil co-op development fund
  • Draft new and renewal contracts with customers and legal team, audit for compliance
  • Audit customer & supplier contracts to ensure compliance, benchmark performance standards
  • Initiate customer renewals with contract negotiation & drafting
  • Analyze customer margins, build Access reports, ran reports in Excel for upper management.

Education

BBA - Business Management

North Georgia College And State University
Dahlonega, GA
12.2008

Skills

  • Forecasting
  • Contract Negotiation
  • Financial Statement Review
  • Financial Auditing
  • Productivity Analysis
  • Hire New Personnel
  • Performance Improvement Plan
  • Ensuring Compliance
  • Financial Statements
  • Asset Management
  • Project Management
  • Performance Data
  • Accuracy Testing
  • Software Technical Support
  • Claim Reviews
  • Internal Audits
  • Microsoft Excel proficiency
  • Risk Mitigation
  • Business process improvement
  • Staff Management
  • SQL Server Reporting Services
  • Data Analysis

Certification

  • Level II Appraiser with GA DOR
  • Georgia Real Estate License #411910

Timeline

Risk Management Analyst

TheGuarantors
11.2023 - Current

Customer Success Analyst

TheGuarantors
04.2022 - 11.2023

Personal Property Manager

Hall County Government
11.2016 - 04.2022

Project Manager

KIK Custom Products
01.2016 - 11.2016

Southeast Operations Manager

Empire Petroleum
09.2014 - 10.2015

Account Manager

Mansfield Oil Company
07.2009 - 09.2014

BBA - Business Management

North Georgia College And State University

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William Mott