William Nash
Round Rock,TX
Summary
Dynamic Operations Manager with a proven track record excelling in performance monitoring and strategic planning. Successfully transformed underperforming teams into profitable units while enhancing customer service. Expert in incident management and negotiations, driving significant improvements in company culture and operational efficiency.
Overview
16
16
years of professional experience
Work History
Operations Supervisor- Municipal
Republic Services
06.2026 - Current
- Supervised daily operations, ensuring safe, efficient workflows across collection and facility activities.
- Coached employees on safety procedures, route execution, and productivity expectations.
- Monitored service performance and resolved operational issues to maintain customer satisfaction.
- Coordinated dispatch activities, balancing workload, resources, and route coverage.
- Streamlined waste management processes to enhance operational efficiency.
- Coordinated scheduling and resource allocation for optimal service delivery.
- Developed standard operating procedures to enhance workflow consistency and efficiency.
- Led cross-functional teams in strategic projects aimed at process improvement and cost reduction.
- Analyzed operational data to identify trends and inform decision-making for resource optimization.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Communicated directly with City of Cedar Park staff to coordinate and execute contractual expectations
- Completed bi-weekly payroll for 46 employees.
Operations Supervisor- Hauling
Republic Services
11.2025 - 06.2026
- Oversaw daily operations, ensuring compliance with safety and environmental regulations.
- Managed team performance through training, coaching, and mentoring initiatives.
- Streamlined waste management processes to enhance operational efficiency.
- Coordinated scheduling and resource allocation for optimal service delivery.
- Developed standard operating procedures to enhance workflow consistency and efficiency.
- Led cross-functional teams in strategic projects aimed at process improvement and cost reduction.
- Analyzed operational data to identify trends and inform decision-making for resource optimization.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Completed bi-weekly payroll for 72 employees.
Operations Support Manager
Lossen Bros. Construction
04.2025 - 11.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw subcontractor coordination, ensuring timely communication and jobsite readiness.
- Trained staff on operational procedures, safety expectations, and reporting standards.
- Improved support processes to increase accuracy, accountability, and response time.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Increased operational agility through effective planning, forecasting, risk mitigation strategies.
- Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the department.
Behind the Wheel, Driving Instructor
Republic Services
07.2023 - 04.2025
- Evaluated student performance and documented progress and goals.
- Developed curriculum to encourage student progress and advance performance level.
- Supported student drivers in hands-on road training.
- Collaborated with internal and external stakeholders to improve student outcomes.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Verified proper use of safety restraints by vehicle occupants to comply with State law.
- Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Maintained accurate student records to meet DOT requirements.
Driving Instructor/Lead Relief Driver
Waste Management Services
01.2021 - 07.2023
- Scheduled appointments with students for driving lessons.
- Made driving test appointments for each student and communicated with DMV staff.
- Reviewed process, requirements, and registration information with students to facilitate driver education enrollment.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Participated in trainings, meetings, and seminars to expand knowledge and optimize instruction.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Established goals for courses with organized outlines and detailed lessons.
Area Manager/ Driver
Lossen Bros. Construction
05.2010 - 01.2021
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Oversaw budget planning, strategy development, community outreach for organization.
- Developed and implemented strategies to improve customer service and increase sales.
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Facilitated business by implementing practical networking techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
High School Diploma -
Clarkstown High School North
New City, New York06-2001
Skills
- Incidents management
- Performance monitoring
- Performance reporting
- Marketing
- Health and safety compliance
- Social media marketing
- Negotiations expert
- Project management abilities
- Market research, forecasting, and analysis
- Assignment delegation
- Negotiation
- Revenue generation
- Supply chain logistics
- Market growth
- Contract development
- Strategic planning
Timeline
Operations Supervisor- Municipal
Republic Services
06.2026 - Current
Operations Supervisor- Hauling
Republic Services
11.2025 - 06.2026
Operations Support Manager
Lossen Bros. Construction
04.2025 - 11.2025
Behind the Wheel, Driving Instructor
Republic Services
07.2023 - 04.2025
Driving Instructor/Lead Relief Driver
Waste Management Services
01.2021 - 07.2023
Area Manager/ Driver
Lossen Bros. Construction
05.2010 - 01.2021
High School Diploma -
Clarkstown High School North