William Nauman Jr
Lucerne Valley,CA
Summary
Dynamic delivery expert with a proven track record at Domino's Pizza, excelling in customer service and operational efficiency. Skilled in package handling and cash management, I consistently enhanced service quality and maintained high hygiene standards. Known for reliability and teamwork, I effectively resolved customer issues, fostering loyalty and satisfaction.
Professional labor worker ready to contribute effectively to team success. Skilled in using hand tools, operating machinery, and adhering to safety protocols. Reliable and adaptable, ensuring tasks are completed efficiently and to high standards. Strong focus on collaborative efforts and achieving tangible results.
I am able to learn things on the job and very fast.
Overview
18
18
years of professional experience
Work History
Delivery Expert
Domino's Pizza
03.2022 - Current
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
- Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
- Collaborated with team members to ensure smooth workflow and fast order processing.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
- Conducted pre-delivery vehicle inspections to ensure safety and optimal performance during trips.
- Enhanced operational efficiency by optimizing delivery routes using GPS technology.
- Coordinated consistent on-time deliveries of damage-free goods.
Overnight Cashier
7/11 Convenience Store
12.2021 - 04.2022
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Operated lottery terminal to issue, check and redeem tickets.
- Managed drink station and kept coffee full and hot.
- Resolved customer complaints and inquiries promptly, resulting in increased customer loyalty.
- Facilitated smooth handovers between shifts by communicating pertinent information with incoming staff members.
- Promoted a welcoming atmosphere for all customers entering the store during late-night hours.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
Overnight Cashier
7-eleven
05.2021 - 03.2022
- Participated in routine employee training sessions to stay current on company policies, procedures, products, services, and promotions offered at the store level.
- Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.
- Resolved customers' service and product problems and processed refunds.
- Streamlined transaction processes for quicker customer checkouts and reduced wait times.
- Used superior customer service skills to help customers locate and select merchandise.
- Balanced cash drawers accurately at the beginning and end of each shift without discrepancies.
- Delivered expert, friendly service to serve every customer need.
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
General Laborer
Myself
02.2019 - 12.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
Delivery Driver
MD's Florist
05.2018 - 01.2019
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined delivery routes for increased efficiency and reduced fuel costs.
- Coordinated with florists to deliver special orders, exceeding customer expectations consistently.
- Adapted quickly to changing priorities or client needs while maintaining professionalism throughout.
- Supported sales efforts by cross-promoting additional products or services during deliveries when appropriate.
- Maintained a clean and organized delivery vehicle, promoting a positive company image.
- Developed strong relationships with clients through courteous service and timely deliveries.
- Maintained accurate records of miles driven, hours worked, and expenses incurred during daily operations.
Dishwasher
Rasselbock Kitchen & Beer Garden
05.2017 - 04.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Traffic Controller
Traffic Management Incorporated
03.2016 - 03.2017
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
- Stood for 12+ hours with "Stop/Slow" paddle directing traffic.
Cashier
Dog Fellaz
05.2015 - 12.2015
- Prepped and cooked hot dogs and onions
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sign Holder
Carpenters Union
06.2008 - 01.2011
- We would hand out flyers and put up a sign for the day in front of business's who hire non union contractors.
- Operated two-way radio to contact co-workers and facilitate traffic movement.
UT/RT Technician Assistant
Pacific Technical Services
05.2007 - 03.2008
- Part of a 2 man team that would track down pipelines.
- Inspect pipelines for deterioration in need of repair.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- I would calibrate equipment and prep gear for the day.
Education
High School Diploma -
S.E.A. North Long Beach Charter School
Long Beach, CA06.2007
Skills
- Package handling
- Loading and unloading
- Safety protocols and procedures
- Warehouse operations
- Excellent customer service
- Patience and empathy
- Cleaning and sanitization
- Reliability and punctuality
- Cleanliness and hygiene
- Shelf stocking
- Money handling
- Heavy lifting
- Time management
- Attention to detail
- Team collaboration
- Debris and trash removal
- Construction support
- California Class A Driver's license
- Demolition work
- Two-way radio proficiency
- Visual observation
- Traffic management expertise
- Public safety awareness
- Stress tolerance
- Multitasking proficiency
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Delivery Expert
Domino's Pizza
03.2022 - Current
Overnight Cashier
7/11 Convenience Store
12.2021 - 04.2022
Overnight Cashier
7-eleven
05.2021 - 03.2022
General Laborer
Myself
02.2019 - 12.2021
Delivery Driver
MD's Florist
05.2018 - 01.2019
Dishwasher
Rasselbock Kitchen & Beer Garden
05.2017 - 04.2018
Traffic Controller
Traffic Management Incorporated
03.2016 - 03.2017
Cashier
Dog Fellaz
05.2015 - 12.2015
Sign Holder
Carpenters Union
06.2008 - 01.2011
UT/RT Technician Assistant
Pacific Technical Services
05.2007 - 03.2008
High School Diploma -
S.E.A. North Long Beach Charter School
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