William Neder
Brooklyn,NY
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
9
9
years of professional experience
Work History
Bartender
Mollusca
New York, NY
2022.06 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bartender
The Butcher’s Daughter
Brooklyn, NY
2018.07 - 2022.08
- Developed new signature cocktails to enhance bar reputation and increase profits.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Trained four new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Barista
Ground Central Coffee Company
New York, NY
2018.07 - 2020.03
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Prioritized drink requests while managing interruptions.
- Cultivated to recall customers' names and address each by name.
- Trained new employees in groups and in one-on-one scenarios.
- Controlled line and crowd with quick, efficient service.
- Upsold specialty items with beverages, increasing store sales.
Barista
Bluestone Lane
New York, NY
2018.01 - 2018.08
- Controlled line and crowd with quick, efficient service.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Assisted staff in building their expertise of coffees, teas and merchandise.
Barista
C Street Cafe
West Palm Beach, FL
2015.11 - 2017.12
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Created original artwork for specials board display daily.
- Assisted staff in building their expertise of coffees, teas and merchandise.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05.2013
Associate of Arts - Psychology
Palm Beach State College
Palm Beach Gardens, FL12.2017
Skills
- Exceptional communication skills
- Quick learner
- Strategic sales knowledge
- Customer-oriented
- Active listening skills
- Natural leader
- Bilingual in Spanish and English
- Strong public speaker
- Interpersonal skills
Affiliations
ToastMasters International
Timeline
Bartender
Mollusca
2022.06 - Current
Bartender
The Butcher’s Daughter
2018.07 - 2022.08
Barista
Ground Central Coffee Company
2018.07 - 2020.03
Barista
Bluestone Lane
2018.01 - 2018.08
Barista
C Street Cafe
2015.11 - 2017.12
High School Diploma -
Royal Palm Beach High School
Associate of Arts - Psychology
Palm Beach State College