William Nowlin
Denver,CO
Summary
Accomplished Security Supervisor and Patrol Lieutenant at Citadel Security USA, adept in property protection and conflict resolution. Excelled in leading teams to ensure compliance and safety, enhancing client satisfaction through effective communication. Certified in Taser and OC Spray, showcasing a commitment to security excellence and employee training. Proven ability to manage complex schedules and defuse high-stress situations, underscoring robust decision-making and customer service skills.
Overview
9
9
years of professional experience
Work History
Patrol Lieutenant
Citadel Security USA
01.2025 - Current
- Supervised and coordinated nightly patrol operations across multiple districts, ensuring contract compliance and operational efficiency.
- Directed and supported patrol officers, providing leadership, guidance, and performance feedback to maintain a high standard of professionalism.
- Conducted site inspections and field evaluations, verifying officer readiness, appearance, and adherence to security protocols.
- Managed scheduling and deployment of patrol resources, reducing overtime and ensuring optimal coverage of client properties.
- Responded to critical incidents and emergencies, providing on-scene leadership and liaising with law enforcement and emergency services.
- Prepared detailed incident and activity reports for clients and company leadership, improving transparency and accountability.
- Assisted in onboarding, training, and mentoring new patrol officers, reinforcing safety, de-escalation, and client service skills.
- Collaborated with management to resolve client concerns, strengthen relationships, and help secure contract renewals.
- Monitored patrol vehicle readiness, safety equipment, and technology systems, ensuring operational reliability.
- Recognized for diligence in balancing hands-on field presence with administrative responsibilities to maintain smooth district operations.
State Supervisor
Inner Parrish Security Corp.
08.2024 - 12.2024
- Managed employee scheduling and daily operations remotely while simultaneously maintaining an on-site presence at a property to ensure smooth operations.
- Balanced remote administrative duties with on-site supervision, providing direct leadership, training, and support to officers in the field.
- Oversaw staffing, payroll, and shift assignments across multiple properties while addressing real-time security needs at the on-site location.
- Streamlined communication channels between field staff, supervisors, and management, ensuring consistent coverage and reduced scheduling conflicts.
- Leveraged remote management tools and in-person oversight to maintain accountability, performance, and client satisfaction.
Security Supervisor/Contract Manager
Ronin Asset Protection
11.2021 - 08.2024
- Saw over 100+ employees, providing excellent guidance, leadership, and building rapport with each employee.
- Led security team in ensuring compliance with company procedures and regulations.
- Implemented and enforced security protocols to protect property and assets.
- Managed communications and performance evaluations with vendors and clients.
- Conducted regular security patrols to monitor and ensure safety of premises.
- Utilized security systems and technology to monitor and respond to incidents.
- Collaborated with law enforcement and emergency services to handle security issues.
- Coordinated and managed complex schedules for multiple team members efficiently.
- Scheduled appointments, meetings, and conferences with attention to detail and coordination.
- Completed Taser certification training, including hands-on experience with device operation.
- Certified in proper use and application of OC spray for self-defense tactics.
- Completing training in proper handcuffing techniques and procedures for detainment of individuals.
- Successfully defused high-stress situations with upset customers through active listening and empathy.
- Developed and delivered engaging training sessions for new employees.
Assistant Manager
Carls Jr.
01.2018 - 06.2020
- Led team of 5+ employees through daily operations, ensuring efficiency and customer satisfaction.
- Managed inventory levels and ordering to minimize waste and optimize product availability.
- Trained new employees on company policies and procedures to maintain high standards.
- Assisted customers with product inquiries and resolved issues promptly and efficiently.
- Trained new employees in customer service techniques and company policies.
- Maintained positive relationships with clients, ensuring high levels of satisfaction with services.
Assistant Manager
Burger King
12.2016 - 12.2018
- Provided leadership and guidance to team members, ensuring efficient operations and customer satisfaction.
- Managed inventory levels to optimize stock levels and reduce out-of-stock situations.
- Conducted regular cycle counts and inventory audits to ensure data integrity.
- Maintained payroll compliance and resolved payroll discrepancies promptly.
- Collaborated with HR team to ensure accurate payroll data and employee benefits information.
- Focused on employee development, creating a positive work environment and strong team dynamics.
- Strong communication skills and ability to interact with diverse clientele.
- Experience in handling high volume stores and managing multiple inquiries simultaneously.
Education
High School Diploma -
Gateway High School
Aurora, CO12.2016
Skills
- Customer Service
- First aid
- De-escalation techniques
- Conflict resolution
- Report writing
- Taser Certified
- OC Spray Certified
- Stop The Bleed Certified
- CPR Certified (Infant, Children, Adult)
- Security Management
- Asset Protection
- Decision Making
- Client Relations
- Patrol operations
Languages
English (Native)
Spanish (Beginner)
Nationality
Hispanic/White
Timeline
Patrol Lieutenant
Citadel Security USA
01.2025 - Current
State Supervisor
Inner Parrish Security Corp.
08.2024 - 12.2024
Security Supervisor/Contract Manager
Ronin Asset Protection
11.2021 - 08.2024
Assistant Manager
Carls Jr.
01.2018 - 06.2020
Assistant Manager
Burger King
12.2016 - 12.2018
High School Diploma -
Gateway High School
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