William Oliver
Richfield,MN
Summary
Growth driven operations leader with eight years of experience, advancing from entry level to General Manager in just 6 years, and holds a bachelor's degree in Business Administration. Recognized for proactively seeking feedback, adapting to challenges, and translating my lessons in professional advancement for me, my teams, and our site.
Experienced in operation leadership, professional speaking, talent development, and building systems to strengthen employee engagement and business performance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
General Manager
Crew Carwash
Eden Prairie, Minnesota
10.2018 - Current
- Led opening of two-building facility in new market, managed team training and operational excellence during transition to General Manager role.
- Oversaw daily operations across two facilities, leading the team of over 50 employees to improve volume and profitability.
- Cultivated high-performing teams by fostering accountability, investing in employee growth, and delivering exceptional customer service, developing and promoting 10+ employees into management positions.
- Hands on Operation leadership, demonstrating high performing sales results, productional excellence, and technical maintenance expertise
- Recognized as an expert in production level operations. Regularly advising executive leadership and collaborating on company-wide growth and employee experience initiatives.
Lead Operations Manager
Crew Carwash
Eden Prairie, Minnesota
12.2024 - 01.2026
- Presented at company-wide operations meetings, guiding team leadership and staffing discussions to enhance retention and professional development practices.
- Qualified for General Manager on first attempt through leadership evaluation and executive panel interview, demonstrating readiness for operational leadership and commitment to team engagement and development.
Operations Manager
Crew Carwash
Saint Paul, Minnesota
07.2022 - 12.2024
- Managed daily operations, focusing on labor optimization, detergent inventory, and mechanical excellence to ensure efficient workflow.
- Trained and developed emerging leaders to strengthen team capabilities and foster growth.
- Relocated to Minnesota to support Crew Carwash's expansion into a new market, establishing company culture and setting service expectations.
Assistant Manager
Crew Carwash
Indianapolis, Indiana
07.2022 - 07.2023
Shift Manager
Crew Carwash
Indianapolis, Indiana
08.2020 - 07.2022
Wash Associate
Crew Carwash
Indianapolis, Indiana
10.2018 - 08.2020
Education
Bachelor of Science - Business Administration
Ball State University
Muncie, IN12-2025
Skills
- Hands on Operations management
- Financial analysis
- Customer Service Excellence
- Talent Development
- Coaching & Mentoring
- Cross Functional Collaboration
- Executive communication
Certification
- FranklinCovey - 5 Choices to Extraordinary productivity
- Dale Carnegie - Effective Communications & Human Relations | 2023
Timeline
Lead Operations Manager
Crew Carwash
12.2024 - 01.2026
Operations Manager
Crew Carwash
07.2022 - 12.2024
Assistant Manager
Crew Carwash
07.2022 - 07.2023
Shift Manager
Crew Carwash
08.2020 - 07.2022
General Manager
Crew Carwash
10.2018 - Current
Wash Associate
Crew Carwash
10.2018 - 08.2020
Bachelor of Science - Business Administration
Ball State University