William Ortiz
Manhattan,New York
Summary
Licensed security guard with experience at Global Elite Group supporting operations at John F. Kennedy International Airport, as well as residential safety in a women’s shelter setting. Demonstrated ability to manage high-traffic environments, monitor CCTV, control access, and de-escalate conflicts effectively. Brings strong situational awareness, professionalism, and customer service skills from both security and bartending experience. Dependable and proactive with a strong focus on safety, communication, and incident prevention.
Overview
5
5
years of professional experience
Work History
Unarmed Security Officer
Global Elite
JFK Airport
07.2025 - 04.2026
- Provided aviation security services in compliance with TSA regulations at John F. Kennedy International Airport
- Controlled access to secure and sterile areas by verifying credentials, boarding passes, and employee identification
- Performed passenger and baggage screening support, including visual inspections and prohibited item detection
- Assisted with crowd control during peak travel times, maintaining safe and organized passenger flow
- Collaborated with TSA officers, airport staff, and law enforcement to enforce federal aviation security protocols
- Completed detailed incident reports and daily activity logs with accuracy and professionalism
Bartender
Bowlero Corp
Manhattan New York
03.2023 - 02.2024
- Prepared and served alcoholic and non-alcoholic beverages in a fast-paced, high-volume environment
- Delivered excellent customer service while creating a welcoming and professional atmosphere for guests
- Maintained a safe and controlled environment by monitoring guest behavior and identifying potential safety risks
- Ensured responsible alcohol service by checking identification and preventing over-intoxication
Maintenance Assistant
ABC Imaging
New Jersey
11.2022 - 01.2023
- Assisted in routine maintenance tasks to ensure optimal operation of equipment and facilities.
- Supported troubleshooting and repair efforts for imaging machinery, enhancing overall workflow efficiency.
- Conducted regular inspections to identify potential issues and recommend timely interventions.
- Maintained cleanliness and organization of workspaces, promoting a safe and efficient environment.
Residential Aide
New Providence Women's Shelter
Brooklyn, NY
09.2021 - 08.2022
- Enforced curfews, house rules, and safety protocols to ensure a stable living environment
- Collaborated with case managers, social workers, and staff to support resident needs and safety plans
- Assisted with intake and orientation of new residents, explaining rules, expectations, and available resources
- Ensured the safety and security of residents by monitoring facility access and enforcing shelter policies
- Supervised daily activities within the residence, maintaining a structured, calm, and supportive environment
- Conducted routine patrols of the facility to identify and address safety concerns or unauthorized activity
Education
Fire Guard Certificate (F-01), New York, Ny -
FireGuard Online Course
Manhattan, NYSecurity Guard Registration (Active) -
Licensed Unarmed Security Guard (NYS)
Manhattan New YorkBartending Certification -
Alcohol Beverage Bartending School
Manhattan, NY01.2025
High School Diploma -
Landmark
06.2022
Skills
- Surveillance Monitoring (CCTV)
- Access Control & ID Verification
- Incident Reporting
- Conflict Resolution & De-escalation
- Crowd Control
- Emergency Response
- Situational Awareness
- Safety Compliance & Rule Enforcement
- Customer Service
- Strong Communication Skills
Timeline
Unarmed Security Officer
Global Elite
07.2025 - 04.2026
Bartender
Bowlero Corp
03.2023 - 02.2024
Maintenance Assistant
ABC Imaging
11.2022 - 01.2023
Residential Aide
New Providence Women's Shelter
09.2021 - 08.2022
Fire Guard Certificate (F-01), New York, Ny -
FireGuard Online Course
Security Guard Registration (Active) -
Licensed Unarmed Security Guard (NYS)
Bartending Certification -
Alcohol Beverage Bartending School
High School Diploma -
Landmark