William Overton Jr.
Cedar Point,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Furniture Repair Technician (Contracted)
Furniture Solutions Network
02.2021 - Current
- Provided exceptional customer service, addressing concerns and answering questions regarding repair services.
- Managed inventory levels of essential supplies needed for efficient completion of daily tasks.
- Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
- Disassembled items to prepare for finishing using hand tools.
- Maintained a clean and organized workspace, ensuring safety and productivity.
- Improved overall efficiency by proactively identifying bottlenecks in the repair process and implementing solutions to address them.
- Ensured timely communication with clients throughout the entire course of each project.
- Enhanced customer satisfaction by accurately diagnosing and repairing furniture damages.
Uber Partner
Uber And Lyft
01.2018 - Current
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Accepted and processed fares.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Adhered to all safety regulations and traffic laws while driving.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Manager
Verizon Wireless Corporation
03.2002 - 12.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Education
Bachelor of Arts - Finance
Campbell University
North Carolina05.1996
Skills
- Dependable and Responsible
- Friendly, Positive Attitude
- Customer Service
- Problem Resolution
- Organization and Time Management
- Call Center Associate
Timeline
Furniture Repair Technician (Contracted)
Furniture Solutions Network
02.2021 - Current
Uber Partner
Uber And Lyft
01.2018 - Current
Manager
Verizon Wireless Corporation
03.2002 - 12.2017
Bachelor of Arts - Finance
Campbell University
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