William Paczak
Aurora,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 4+ years of customer service experience, with my main focus of each day to ensure each and every customer has the best, and most convenient experience possible. Pursuing a full time career in Retail Automotive.
Overview
5
5
years of professional experience
Work History
Courtesy Lane Staff
Bmw Cleveland
Solon, OH
08.2021 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Car Porter
Ganley Chevrolet Of Aurora
Aurora, OH
05.2021 - 08.2021
- Assisted customers with loading and unloading luggage from their cars.
- Inspected tires for proper air pressure and tread wear.
- Detail washed the exterior of vehicles using soft cloths, brushes, detergents and disinfectants.
- Dusted interiors of vehicles using vacuum cleaners or compressed air hoses.
- Disinfected vehicle interiors with aerosol sprays or solutions.
- Transported customer's cars to service area for repairs or maintenance work.
- Verified that all keys were returned when a vehicle was picked up by a customer.
- Applied waxes to automobiles' exteriors to protect paint finishes.
Dock Hand
Best Coast Water Sports
Geneva, OH
06.2019 - 08.2020
- Maintained safety regulations while operating heavy equipment.
- Stowed away containers and materials safely onboard vessels.
- Provided assistance to personnel working around the dock area.
- Implemented safety protocols when handling hazardous material.
- Reported any damage or loss of goods to supervisors immediately.
- Followed strict security protocols while handling private information or confidential documents.
- Protected company inventory by maintaining and organizing storage areas.
Education
Business Management
Kent State University
Kent, OHHigh School Diploma -
Aurora High School
Aurora, OH05-2023
Skills
- Organization
- Friendly, Positive Attitude
- Data Management
- Organizational Skills
- Customer Service
- Computer Skills
- Active Listening
- Problem-Solving
- Quality Assurance
- Excellent Communication
- Problem Resolution
- Leadership
- Training & Development
Timeline
Courtesy Lane Staff
Bmw Cleveland
08.2021 - Current
Car Porter
Ganley Chevrolet Of Aurora
05.2021 - 08.2021
Dock Hand
Best Coast Water Sports
06.2019 - 08.2020
Business Management
Kent State University
High School Diploma -
Aurora High School
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