Summary
Overview
Work History
Education
Skills
Timeline
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William Parker

Indianapolis,IN

Summary

Dynamic and confident leader with a proven track record of success in the telecommunications industry. Thrives under pressure and consistently meets deadlines. Seeking a Senior position role to further progress career. Professional technical specialist skilled in leading and aiding others in the diagnosing and repairing mechanical and electrical systems to high standards. Strong focus on collaboration and adaptability to meet team goals and changing needs. Reliable, safety-conscious, excels at troubleshooting and problem-solving.

Overview

41
41
years of professional experience

Work History

Level 3 Advanced Technician Specialist

M.C. Dean
12.2023 - Current

Senior Field Service Technician

Convergint Technologies LLC
12.2022 - 12.2023
  • Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
  • Operated hand tools and power equipment according to company safety procedures.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Discussed and recommended service options with customers and explained costs involved.

Project Manager/Senior Field Technician

WACHTER, INC.
01.2019 - 11.2022
  • Established effective working relationships with colleagues across departments by demonstrating strong communication skills and collaborative problem-solving abilities.
  • Ensured compliance with safety regulations during all technical operations, minimizing potential risks to personnel or property damage.
  • Streamlined workflow processes by identifying inefficiencies and recommending appropriate solutions for improvement.
  • Assisted in the design and installation of new systems, contributing to the successful completion of large-scale projects on time and within budget constraints.
  • Mentored junior technicians in advanced diagnostic techniques, fostering professional growth within the team.
  • Reduced downtime for critical systems by swiftly diagnosing and repairing complex technical issues.
  • Exceeded performance expectations by consistently meeting deadlines and maintaining a high standard of technical proficiency in all assigned projects.
  • Deliver technical guidance, operating in a subject matter expert (SME) capacity. Skillfully lead jobs and projects, working both as a team leader and individually. Completed Fire Alarm System certifications and installation in accordance with all NFPA-72 specifications; trained on Bosh, Notifier, Honey Well, Edwards EST-4 systems.
  • Championed continuous improvement initiatives within the team, identifying opportunities for streamlining processes or enhancing skillsets to drive higher levels of performance consistently across projects.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Foreman/Supervisor of Operations

CAPITOL IMPROVEMENT BOARD
01.2008 - 01.2019
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Planned, designed, and scheduled phases for large projects.
  • Effectively managed Telecommunications Department of anywhere from 6 to 20 employees dependent upon job related needs. Maintained expertise as it pertained to Ansi/TIA/EIA cable standards and National Electrical codes.
  • Demonstrated expertise in telecom systems TCP/IP networks, CCTV/CATV, card access control, fire alarm and wireless solutions.
  • Installed telecommunications wiring and equipment for events and sports venues.
  • Efficiently attended to broadcasting needs conveyed by Lucas Oil Stadium and Indianapolis Convention Center.
  • Contributed to the seamless operations of events including The Superbowl, Final Fours, Indianapolis Colts season games and a variety of concerts.
  • Expertly supervised and guided staff; devised intentional workflows and maintained scheduling efficiency.
  • Coordinated and managed workflows including completion of year-round construction projects relevant to the Lucas Oil Stadium and Indiana Convention Center.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Maintained a safe working environment through adherence to safety protocols and regular site inspections.
  • Tested telecommunications equipment to isolate malfunctions, Leveraged test meters, circuit diagrams, polarity probes and hand tools.
  • Installed and tested wiring/cabling fiber optic, riser backbone, Cat6, RG6 and RG11 per Bisci or Systemax standards.
  • Organized and led customer demonstrations, conveying how to properly utilize equipment.
  • Replied to questions or concerns as they arose. Requested Technical Service Centers' support in instances when onsite procedures aren't sufficient in remedying installation or maintenance issues.
  • Installed key systems/Voicemail and PBX/Voicemail, along with updated software/programs to maintain existing equipment.
  • Referenced manufacturers/manuals to secure maintenance instructions used to resolve malfunctions.
  • Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
  • Installed and configured new devices and system components.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Responded to service requests during and after business hours.
  • Ensured online reliability for more than 3.5K voice, video and data-encrypted circuits.
  • Organized global changes for these circuits as needed.
  • Troubleshot voice, video and data lines and equipment down to the component level.

Telecommunications Equipment Installers and Repairer

ESCO COMMUNICATIONS
01.1998 - 01.2007

Telecommunications Technician

AT&T SERVICES
01.1993 - 01.1998

Information Security Analysts

U.S ARMY
01.1987 - 01.1993
  • Handled preventive maintenance and repair for the Tow/Dragon guided missile systems, including all optical, pneumatic and electrical circuits.
  • Worked with wiring down to the component level using test equipment and schematic diagrams.

Tow and Dragon Guided Missile System Repair

U.S. ARMY NATIONAL GUARD
01.1985 - 01.1987

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
06.1987

Associate of Applied Science - Cultural Studies

Augusta Escoffier School of Culinary Arts
Boulder, CO
03.2026

Associate of Science - Technical And Scientific Communication

Ivy Tech Community College of Indiana
Indianapolis, IN
03.2007

Skills

  • Leadership
  • Management
  • A
  • Network
  • Avaya PBX
  • Voip Pro Audio
  • Creston
  • Extron
  • CCTV Milestone
  • Lenel
  • Genetec
  • Bosch
  • CATV
  • Nurse Call
  • Cat6 data termination
  • Fire Alarm install and programming Nicet Level 2
  • Notifier
  • Honeywell
  • EST 4
  • Organization
  • Time Management
  • Prioritization
  • Communication
  • Critical Thinking
  • Problem Solving
  • Osha 10
  • Osha 30
  • Fusion fiber splicing termination
  • OTDR testing

Timeline

Level 3 Advanced Technician Specialist

M.C. Dean
12.2023 - Current

Senior Field Service Technician

Convergint Technologies LLC
12.2022 - 12.2023

Project Manager/Senior Field Technician

WACHTER, INC.
01.2019 - 11.2022

Foreman/Supervisor of Operations

CAPITOL IMPROVEMENT BOARD
01.2008 - 01.2019

Telecommunications Equipment Installers and Repairer

ESCO COMMUNICATIONS
01.1998 - 01.2007

Telecommunications Technician

AT&T SERVICES
01.1993 - 01.1998

Information Security Analysts

U.S ARMY
01.1987 - 01.1993

Tow and Dragon Guided Missile System Repair

U.S. ARMY NATIONAL GUARD
01.1985 - 01.1987

Associate of Science - Technical And Scientific Communication

Ivy Tech Community College of Indiana

High School Diploma -

Warren Central High School

Associate of Applied Science - Cultural Studies

Augusta Escoffier School of Culinary Arts

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