William Parrott
Wilkesboro,NC
Summary
Results-driven professional with expertise in credentialing, payer relations, and compliance. Proven ability to streamline processes, improve operational efficiency, and enhance provider network integrity.
Overview
5
5
years of professional experience
Work History
Payer Relations Coordinator
Prism Medical Products
Elkin, NC
10.2023 - Current
- Directed end-to-end credentialing and recredentialing for commercial, Medicare, and all 50 state Medicaid programs, ensuring compliance with payer and regulatory requirements.
- Oversaw national payer contracts, serving as primary liaison to maintain participation and contractual alignment.
- Managed a credentialing team of five, including hiring, training, and development, driving departmental efficiency and growth.
- Authored SOPs and training modules, converting complex policy and system changes into standardized workflows.
- Improved credentialing operations by implementing automation and dashboards, reducing turnaround times and strengthening audit readiness.
- Recognized for transforming workflows into scalable, compliance-focused systems that enhanced provider network integrity.
Office Manager
Pinnacle Treatment Centers
Wilkesboro, NC
09.2020 - 10.2023
- Promoted to Office Manager within four months, overseeing administrative and compliance functions for a high-volume clinic serving 1,000+ monthly visits.
- Directed patient intake, scheduling, insurance verification, and medical records management, ensuring accuracy and adherence to payer requirements.
- Served as Chief Compliance Officer, leading HIPAA and DEA regulatory assessments, audits, and emergency preparedness drills.
- Managed billing workflows and insurance coordination, reducing errors and improving reimbursement timelines.
- Spearheaded quality improvement initiatives that increased patient satisfaction and long-term engagement.
- Partnered with clinical staff to align operational strategies with patient care needs while acting as sole on-site administrative support.
Education
Bachelor of Science - Political Science
Appalachian State University
Boone, NC06.2019
Skills
- Credentialing
- Payer relations
- Data analysis
- Quality improvement
- Team leadership
- Effective communication
- Problem solving
- Contract negotiation
- Billing workflows
References
References available upon request.
Timeline
Payer Relations Coordinator
Prism Medical Products
10.2023 - Current
Office Manager
Pinnacle Treatment Centers
09.2020 - 10.2023
Bachelor of Science - Political Science
Appalachian State University