William Passalacqua
Oceanside,NY
Summary
Motivated and passionate about technology with 6 years of studying computer repair, IT, and computer science. Management skills that including team leading and problem solving skills that shows no task or goal is unobtainable with hard work and constructive thinking. Computer repair skills along with computer building skills. Hardworking and dedicated to the completion of task given to me. Team leader in understanding how to lead a team of staff and being able to work with everyone's specific skill set. Enjoy working with customers and resolve their needs. Quick to learn any task that is given or taught to me.
Overview
15
15
years of professional experience
Work History
Sales Associate
Collectors Emporium
06.2025 - Current
- Keep store clean by moping and wiping down display cases through out the day.
- Give amazing customer service to all people in the shop.
- Give knowledgeable answers about each of the different trading card games that we sell through out the store.
Flexographic Printing Press Operator
AWT Healthcare
09.2021 - Current
- Setting up and operating a mark andy 830, mark andy 2200 to make basic one panel labels with either color ink or just plain black text.
- Setting up, operating and assisting on a mark andy lp 3000 and a mark andy p7 to create one panel labels with booklets attached to them.
- Certified by Xeicon digital presses for basic operation and maintenance of the cx 500 model.
- Able to to operate a thermoflex 30 and a orbital x to be able to create plates for flexo printing. Along with being able to use the software that is able to distort the images before making the plate.
Shift Supervisor
CVS Pharmacy
09.2017 - 09.2021
- Handling customers problems including coupon issues, finding items for customers or finding a alternative to what they were looking for.
- Leading shift staff with creative problem solving skills to give each staff member tasks that fit their specific skill set.
- Taking in the truck each week and unpacking all merchandise in a timely manner while also reviewing the inventory numbers every week.
- Repairing the registers, coupon center and office computers with quick fixes to get the store operational as soon as possible.
Cable Installation Technician
Integrate Communications
03.2017 - 09.2017
- Pull cables and terminate to racks and station locations.
- Test cables for continuity and scanned for cat 5 and cat 6 certifications.
- Help build and setup video walls.
Waiter
Kombert Caterers
05.2014 - 09.2017
- Worked effectively with wait staff to coordinate smooth presentation and service at each stage of meals.
- Handled routine guest issues and special requests independently and escalated advanced issues to senior managers.
- Replenished dining area supplies throughout shifts to keep team members efficient and guests satisfied.
- Managed alcohol service with careful attention to customer behaviors and safety.
Waiter
The Coral House
10.2010 - 05.2014
- Worked effectively with wait staff to coordinate smooth presentation and service at each stage of meals.
- Handled routine guest issues and special requests independently and escalated advanced issues to senior managers.
- Managed alcohol service with careful attention to customer behaviors and safety.
- Replenished dining area supplies throughout shifts to keep team members efficient and guests satisfied.
Education
High School Diploma - Computer technology
Harriet Eisman Community School
Long beach, NY06.2014
Wilson Tech Center - Computer repair technology
Wilson Tech Center
Dix Hills, NY01.2019
Nassau Community College - Computer repair technology
Nassau Community College
Garden City, NY01.2018
Skills
- Computer repair skills
- Computer building skills
- Team leadership
- Customer service
- Quick learner
- Critical thinking
Timeline
Sales Associate
Collectors Emporium
06.2025 - Current
Flexographic Printing Press Operator
AWT Healthcare
09.2021 - Current
Shift Supervisor
CVS Pharmacy
09.2017 - 09.2021
Cable Installation Technician
Integrate Communications
03.2017 - 09.2017
Waiter
Kombert Caterers
05.2014 - 09.2017
Waiter
The Coral House
10.2010 - 05.2014
Wilson Tech Center - Computer repair technology
Wilson Tech Center
Nassau Community College - Computer repair technology
Nassau Community College
High School Diploma - Computer technology
Harriet Eisman Community School