William Pearson
Enterprise
Summary
Dynamic retail professional with a proven track record at Verizon, excelling in customer service and conflict resolution. Recognized for achieving sales goals while fostering customer loyalty. Strong leadership skills complemented by expertise in cash handling and effective teamwork, ensuring a positive shopping experience and operational excellence.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Verizon
04.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers and helped with product questions, selections, and purchases
- Addressed customer concerns and provide excellent customer service
- Built customer loyalty and retention by delivering excellent shopping experiences
- Stocked merchandise, clearly labeling items, and arranging according to revolving changes
- Worked to meet or exceed sales for all metrics while maintaining selling with integrity
After-School Program Director
Enterprise YMCA
09.2020 - 07.2022
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Implemented student safety measures across program to minimize accidents.
- Made schedules for the camp counselors
- Monitored overhead, prepared budgets and directed spending and resources to support all camp activities
- Created schedules and routines for the counselors to follow with there groups
Shift Lead
Shane's Ribshack
04.2017 - 07.2020
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
High School Diploma -
Enterprise Highschool
Enterprise, ALSkills
- Customer service
- Conflict resolution
- Cash handling
- Teamwork and Communication
- Time management
- Point of sale systems
- Sales goals attainment
- Stock replenishment
- Merchandise display
- Leadership
Timeline
Retail Sales Associate
Verizon
04.2023 - Current
After-School Program Director
Enterprise YMCA
09.2020 - 07.2022
Shift Lead
Shane's Ribshack
04.2017 - 07.2020
High School Diploma -
Enterprise Highschool