William Pena

I am a dedicated and tech-savvy professional with a strong background in Applied Computer Technology, currently pursuing my AAS degree at the National Technical Institute for the Deaf (NTID) at RIT. With hands-on experience in inventory management, technical support, and customer service roles, I possess a solid foundation in networking, programming, and system administration. Fluent in English and American Sign Language, I excel in clear communication and am committed to providing top-notch technical solutions.

• NACT 260 - LAN/WAN Design: Hands-on experience with multi-protocol routers and multi-switched networks
• NACT 150 - Intro to PC Hardware: Installation, upgrade, maintenance of computers
• NACT 151 - Windows Operating Systems: Installation, configuration, and maintenance of Windows OS
• NACT 155 - Introduction to Linux: Basic Linux administration and navigation
• NACT 160 - Networking Essentials: Basics of user security and computer networking
• NACT 161 - Client-Server Networks: Networking client/server model and network security tools
• NACT 170 - Intro to Web Development: Designing and coding multipage websites
• NACT 200 - Help Desk Support: Troubleshooting, problem-solving, and client support
• NACT 230 - Introduction to Programming: Fundamental concepts and terminology of computer programming
• NACT 235 - Intro to Database Applications: Creating database tables, queries, forms, and reports using SQL
• NACT 261 - Network Security: Understanding computer and data network security
• NACT 262 - Fundamentals of Systems Administration (Fall 2024): Securing and managing networks and servers

Digital Signage Setup for School Client

• Installed and set up Raspberry Pi 4 with Screenly OSE.
• Deployed images, videos, and URLs on a private network with a hidden IP address.
• Configured secure access with a username and password for the client.
• Completed the project in one month, ensuring a user-friendly setup for the client.