Summary
Overview
Work History
Education
Skills
Timeline
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William Pepper

New Castle,USA

Summary

Dedicated and motivated customer service professional with a proven track record in delivering exceptional service to clients and customers. Seeking a challenging customer service position where my skills and enthusiasm can be effectively utilized to improve customer satisfaction. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

5
5
years of professional experience

Work History

Medical Scribe

ScribeAmericaLLC
01.2023 - 06.2023
  • Handle customer complaints and issues with professionalism, empathy, and efficiency, resulting in a 15% increase in customer satisfaction ratings
  • Used Speke to input information into a computerized patient record system.
  • Maintain accurate records of customer interactions and transactions, ensuring a seamless customer experience.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.

Warehouse Associate

Accu Staffing
08.2021 - 03.2022
  • Efficiently picked, packed, and shipped customer orders, ensuring accurate and timely delivery
  • Collaborated with team members to achieve daily production goals, fostering a positive and productive work environment
  • Checked packages and merchandise for damage and notified vendors.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Dominos Call Center Representative

ConverseNow
02.2020 - 01.2022
  • Delivered prompt service to prioritize customer needs.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Crew Member Cook

McDonalds
01.2019 - 10.2019
  • Assisted in training new team members, ensuring a smooth onboarding process, and maintaining high service standards
  • Prepared food items according to recipe to drive quality and consistency.
  • Worked in a fast-paced environment with a sense of urgency to serve guests quickly.
  • Kept kitchen up to code for health and safety inspections.

Overnight Stocking Assistant - The Fresh Market

02.2018 - 12.2018
  • Assisted with the receiving, sorting, and organization of incoming inventory
  • Conducted quality checks on products to ensure they met company standards
  • Worked collaboratively with the warehouse team to maintain a well-organized and efficient workspace.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
04.2018

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficient using inventory management (IM) software
  • Ability to work collaboratively in team-oriented environments
  • Adaptability and willingness to learn new skills
  • Verbal and Written Communication
  • Cash Handling
  • Ordering Procedures
  • Loading and Unloading

Timeline

Medical Scribe

ScribeAmericaLLC
01.2023 - 06.2023

Warehouse Associate

Accu Staffing
08.2021 - 03.2022

Dominos Call Center Representative

ConverseNow
02.2020 - 01.2022

Crew Member Cook

McDonalds
01.2019 - 10.2019

Overnight Stocking Assistant - The Fresh Market

02.2018 - 12.2018

High School Diploma -

Penn Foster Career School

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William Pepper