William Perry
Buffalo,NY
Summary
Dynamic sales associate with proven expertise at Aroma Cannabis, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and driving repeat business through effective problem-solving and POS system operation. Committed to maintaining high standards of organization and cleanliness, contributing to a positive shopping experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Aroma Cannabis
08.2025 - Current
- Assisted customers in product selection, providing knowledge on strains and benefits.
- Processed transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Collaborated with team members to ensure inventory accuracy and stock levels.
- Educated customers on cannabis laws and responsible usage guidelines.
- Monitored product expiration dates, performing regular stock audits for quality control.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Manager
Chubby's Pizza
01.2017 - 02.2020
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in food preparation and customer interaction.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed staff schedules to align with peak business hours, enhancing operational efficiency.
- Streamlined workflows by introducing new procedures that improved service speed and accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Warehouse Forklift Operator
Tripifoods
06.2011 - 12.2016
- Operated forklifts to efficiently transport materials throughout warehouse environment.
- Conducted regular safety checks on equipment to ensure compliance with safety standards.
- Collaborated with team members to optimize loading and unloading processes, enhancing workflow efficiency.
- Maintained accurate inventory records, ensuring timely updates of stock levels and locations.
Education
Associate of Science - Horticultural Science
Niagara County Community College
Sanborn, NY12-2023
Certificate - Cannabis Curriculum
Niagara County Community College
Sanborn, NY12-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- POS system operation
- Store opening and closing
Accomplishments
Over 20 years of growing experience. This includes: propagation, trimming, pruning, lst training, hst training, SOG method, SCROG method, breeding and curing of course.
Certification
NYS Pesticide Applicator License
Advanced CPR Certified
Timeline
Sales Associate
Aroma Cannabis
08.2025 - Current
Manager
Chubby's Pizza
01.2017 - 02.2020
Warehouse Forklift Operator
Tripifoods
06.2011 - 12.2016
Associate of Science - Horticultural Science
Niagara County Community College
Certificate - Cannabis Curriculum
Niagara County Community College