WILLIAM PHILLIPS
Tyler,TX
Summary
Detail-oriented Addiction Studies major (3.6 GPA) currently attending City Vision University, with 4 years of work experience. Aiming tohÿ leverage a proven knowledge of food preparation, food production, acompanynd customer satisfaction skills to successfully fill the Manager role at your . Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Papa Johns
07.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
FRESH PRODUCE ASSOCIATE
Walmart
03.2019 - Current
- Making sure temperatures are checked regularly
- Making sure FIFO is followed, and food safety protocol is being followed
- Customer satisfaction is the main goal.
Dock Manager, Electronics Manager
Hangers Of Hope
01.2021 - 11.2021
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Recorded number of units moved or handled, using work tickets, and daily production sheets.
- I also managed the electronics Department
- Performed pre-shift and post-shift inspections of dock equipment.
Fed-ex Associate
FedEx
08.2020 - 12.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
OVERNIGHT MAINTENANCE/OVERNIGHT STOCKER
Walmart
03.2016 - 11.2016
- I worked as overnight maintenance for the first month, which included cleaning up the store, cleaning the bathrooms, taking out the trash, taking care of all the cardboard and pallets, etc
- Then worked as an overnight stocker for the rest of the time.
SHIFT MANAGER
Pizza Hut
01.2014 - 11.2015
- Maintaining customer satisfaction
- Closing the tills at night, and making sure the store looks good for the morning crew.
CREW MEMBER/CREW TRAINER
Taco Bell/KFC
02.2012 - 06.2013
- Prepared food, but also knew how to run every position in the store in order to train the new hires.
Education
B.S. Addiction Studies -
CITY VISION UNIVERSITY
Kansas City, MO04.2021
Skills
- Experience speaking in a professional environment
- Proficient with Windows, Android, and Linux Operating systems
- Knowledgeable with electronics and computer hardware
- Amazing with managing multiple crew members and customers Able to keep progress moving Strict but fair
Accomplishments
Graduated from Hiway 80 Rescue Mission.
Multiple employee of the month awards.
Scholarship to be a substance abuse counselor.
Certification
Food Safety Certification
Extracurricular Activities
Hiway 80 Rescue Mission
Timeline
Assistant Store Manager
Papa Johns
07.2022 - Current
Dock Manager, Electronics Manager
Hangers Of Hope
01.2021 - 11.2021
Fed-ex Associate
FedEx
08.2020 - 12.2020
FRESH PRODUCE ASSOCIATE
Walmart
03.2019 - Current
OVERNIGHT MAINTENANCE/OVERNIGHT STOCKER
Walmart
03.2016 - 11.2016
SHIFT MANAGER
Pizza Hut
01.2014 - 11.2015
CREW MEMBER/CREW TRAINER
Taco Bell/KFC
02.2012 - 06.2013
B.S. Addiction Studies -
CITY VISION UNIVERSITY