William J. Phillips
Grovetown
Summary
Dynamic Senior Intelligence and Operations Leader with over 23 years of experience managing large teams, complex programs, and high-stakes organizational functions in global environments. Proven track record of enhancing operational efficiency, modernizing processes, and fortifying compliance and investigative programs. Expertise in leading cross-functional teams, developing impactful policies, and driving enterprise-level readiness. Renowned for integrity, strategic thinking, and the ability to cultivate high-performing organizations that excel in challenging landscapes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Operations Manager (First Sergeant Equivalent)
Intelligence Operations Organization
Fort Gordon, GA
01.2023 - 01.2026
- Led a 150-person intelligence operations team supporting global missions across multiple countries. Modernized administrative and reporting systems, strengthened workforce development programs, and ensured organizational continuity during senior leadership transitions.
- Directed training and development for 130+ personnel, achieving a 95% organizational readiness rate.
- Digitized administrative and reporting processes, reducing processing time by 40% and improving data accuracy.
- Managed day-to-day operations for a 600-person enterprise during a leadership gap, ensuring uninterrupted performance.
- Oversaw mission readiness, personnel management, and operational support for geographically dispersed teams.
Director of Compliance & Investigations (Inspector General Lead)
Large Training & Intelligence Enterprise
Fort Huachuca, AZ
01.2019 - 01.2022
- Oversaw compliance, investigations, and organizational assistance programs for a workforce of 35,000+ personnel. Implemented modernized case management practices and developed new onboarding and inspection processes that improved enterprise performance.
- Supervised a team managing 60–80 active cases per month, consistently achieving sub-30-day resolution times.
- Managed a case management system processing 400+ employee and organizational inquiries, improving workflow efficiency and accountability.
- Led or contributed to 14 enterprise-level inspections, producing findings that resulted in policy and process changes.
- Designed and implemented a new onboarding program that integrated seven new employees during a period of high turnover.
- Developed virtual inspection methodologies adopted as permanent post-pandemic practices.
Senior Intelligence Program Manager
Intelligence & Security Operations Division
Fort Hood, TX
01.2010 - 01.2018
- Directed intelligence operations, security programs, and analytical teams supporting a 2,500-person organization. Led major modernization efforts, including the renovation and accreditation of a secure facility and the development of enterprise-level operating procedures.
- Supervised 25+ analysts across multiple intelligence disciplines.
- Managed a $10 million secure facility modernization project, establishing the organization’s first internal security office.
- Developed and implemented operating procedures that improved data security, workflow efficiency, and oversight.
- Trained and certified seven security representatives, enabling remote operations and expanding organizational capability.
- Provided operational leadership during periods of organizational transition.
Team Leader / Intelligence Analyst
Global Operations Environment
Hawaii & Iraq
01.2007 - 01.2010
- Led intelligence operations for a 20-person team supporting high-tempo missions in a deployed environment. Produced high-impact analytical products and maintained accountability of mission-critical systems.
- Produced 400+ analytical reports and briefings, recognized for accuracy and operational impact.
- Selected to lead a specialized analytical team, mentoring personnel who earned performance awards.
- Maintained accountability of $1.2 million in equipment with zero loss.
Intelligence Analyst / Section Manager
Regional Air & Missile Defense Organization
Hawaii
01.2006 - 01.2007
- Managed a five-person analytical team supporting regional defense operations. Produced intelligence products, maintained operational databases, and ensured full accountability of sensitive equipment.
- Produced analytical products and targeting materials supporting regional defense missions.
- Maintained 100% accountability of all assigned equipment.
- Recognized for professionalism, integrity, and commitment to team success.
Intelligence Analyst
US Army
Schofield Barracks, HI
2003 - 2007
- Analyzed intelligence data to identify trends and inform strategic decision-making.
- Developed comprehensive reports for senior leadership, enhancing situational awareness and operational planning.
- Collaborated with interagency partners to gather and synthesize intelligence information effectively.
- Led training sessions for junior analysts, fostering skill development and knowledge sharing within the team.
Education
Bachelor’s Degree -
US Army
06.2026
Associate of Arts - Graphic Design
Edison Community College
Piqua, OHSkills
- Operational intelligence analysis
- Regulatory compliance
- Leadership in organization
- Security strategy development
- Program and policy design
- Process optimization
- Training program management
- Long-term strategy development
- Data-informed strategy development
- Case management expertise
Accomplishments
- Supervised team of 150 staff members.
- Resolved product issue through consumer testing.
Certification
- Top Secret / Sensitive Compartmented Information (TS/SCI) – Active - 2023
- CI Polygraph – Feb 2023
- Certified Inspector General
- Information Security & Physical Security Program Manager -US Army
- Physical Security Management -US Army
Timeline
Senior Operations Manager (First Sergeant Equivalent)
Intelligence Operations Organization
01.2023 - 01.2026
Director of Compliance & Investigations (Inspector General Lead)
Large Training & Intelligence Enterprise
01.2019 - 01.2022
Senior Intelligence Program Manager
Intelligence & Security Operations Division
01.2010 - 01.2018
Team Leader / Intelligence Analyst
Global Operations Environment
01.2007 - 01.2010
Intelligence Analyst / Section Manager
Regional Air & Missile Defense Organization
01.2006 - 01.2007
Intelligence Analyst
US Army
2003 - 2007
Bachelor’s Degree -
US Army
Associate of Arts - Graphic Design
Edison Community College
AWARDS & RECOGNITION
Meritorious Service Medal (2), Commendation Medal (5), Achievement Medal (4), Good Conduct Medal (7), Campaign & Service Medals (Iraq, Afghanistan, Global Operations), Professional Development Ribbon (5), Overseas Service Ribbon (3)
KEYWORDS (ATS-Optimized)
- Intelligence Operations
- Compliance
- Investigations
- Security Management
- Risk Mitigation
- Organizational Leadership
- Process Improvement
- Case Management
- Strategic Planning
- Data Analysis
- Operational Oversight
- Program Management
- Workforce Development
- Policy Implementation