Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

William Porter

Magnolia

Summary

Technical professional with proven track record in engineering and solution implementation. Adept at leveraging technical skills such as systems analysis, troubleshooting, and project management to drive impactful results. Known for fostering team collaboration, adapting to shifting priorities, and delivering reliable outcomes. Strong analytical abilities combined with effective communication and problem-solving skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Engineer

ADT
03.2015 - Current
  • Performed scheduled service work, installations, testing and repairs.
  • Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
  • Provided secondary training to personnel struggling with technological tools and systems.
  • Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
  • Improved system performance by troubleshooting and resolving complex technical issues.
  • Trained junior engineers, providing mentorship and guidance to foster their professional growth and development.
  • Evaluated vendor proposals for system upgrades, selecting the most cost-effective options without sacrificing quality or performance.

General Manager

TMX Finance LLC
11.2010 - 03.2015
  • Reviewed financial reports to identify trends for strategic adjustments.
  • Analyzed competitive landscape for informed decision-making in product development.
  • Fostered a culture of accountability for improved team cohesion and morale.
  • Streamlined operational processes by implementing best practices.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Education

BBA - Flight And Business Operations

Delta State University
Cleveland, MS
05-1990

Skills

  • Remote support
  • Wireless networking
  • Technical troubleshooting
  • Hardware troubleshooting
  • Troubleshooting and resolution
  • Technical support
  • Technical consulting
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Attention to detail

Certification

Residential Alarm Superintendent, State of Texas Fire Marshal's Office

Private Security License

Alarm Systems Installer

Electronic Access Control Device Installer, Texas department of Public Safety


Languages

Spanish
Limited Working

Timeline

Technical Engineer

ADT
03.2015 - Current

General Manager

TMX Finance LLC
11.2010 - 03.2015

BBA - Flight And Business Operations

Delta State University

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William Porter