William Porter III
Summary
A skilled and versatile technologist with over 2 years of experience in providing IT support across diverse environments, including Apple and Windows operating systems. Ensuring seamless hardware and software configurations, as well as troubleshooting and maintaining computer peripherals. Dedicated to providing exceptional service and contributing to the efficiency of IT operations.
Overview
3
3
years of professional experience
Work History
IT Systems Generalist
Baptist Memorial Hospital Memphis
03.2024 - Current
- Handle end-to-end administration of enterprise-scale applications, workstations, network infrastructure, and telecommunications systems.
- Serve on-call support within a high-availability hospital environment, providing rapid-response for critical system outages and network failures to ensure continuous business operations and patient care services.
- Facilitate comprehensive audiovisual support for enterprise conferences, events, and meetings.
- Complete and lead technical implementations to provide positive user experience.
Geek Squad Agent
Best Buy
11.2022 - 07.2025
- Give customers a positive experience seeking technology support and troubleshooting.
- Process client repairs in ticketing systems NOVA and Apple GSX.
- Perform PC configurations, diagnostic tests, software, hardware, and operating system installations across Windows and Apple operating systems.
- Lead team members on completing functionality checks on technology products: computers, bluetooth speakers, cell phones, and televisions.
System Administrator Intern
CoactionNet
10.2022 - 01.2023
- Manage organizations’ data.
- Hosted meetings instructing clients on how to perform tasks in the database.
- Created forms, reports, charts, and graphs in a database.
Education
Associate's Degree - Information Technology: System Admin and Management
Southwest Tennessee Community College
12.2023
Skills
- IT & Support — Comptia A Windows OS Mac OS Linux Great Communication (Verbal/Written) Technical Support Ability to work in a fast-paced environment Network Security SQL Data migrating Office365 Teamwork Leadership Certification in Microsoft Access
Timeline
IT Systems Generalist
Baptist Memorial Hospital Memphis
03.2024 - Current
Geek Squad Agent
Best Buy
11.2022 - 07.2025
System Administrator Intern
CoactionNet
10.2022 - 01.2023
Associate's Degree - Information Technology: System Admin and Management
Southwest Tennessee Community College