William Ramos
Burlington,VT
Summary
Dynamic professional with a strong background in customer service and data management, honed at Publix and JPMorgan. Proven ability to adapt and collaborate with team-members effectively, ensuring compliance and quality in fast paced environments. Skilled in adapting to new environments and problem solving, consistently delivering results that enhance operational efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Deli Clerk
Publix
06.2023 - 10.2023
- Guided customers through various Boars Head and Publix products, whether it was the deli meats and cheese selection or the Publix hot foods.
- Kept up to date on changes of the selection of products we had, along with maintaining the looks of the shelves and rotating bad product.
- Listened to customers and gave feedback on what items I would recommend based on their interests and previous experiences with various deli meats.
- Made sure any of our hot food products and kitchen zones met any safety standards along with being efficient with any task I was given.
Tax Assistant
Leo Ramos Accounting
10.2023 - 04.2024
- Scanned necessary documents for clients tax purposes and putting the PDFs into corresponding client folders.
- Kept updated with several dozens of client contact information along with any tax status changes.
- Secured and or shredded any papers that had PII on it after we were done with its necessary purpose.
- Kept up to date on any tax changes for the year of 2022, and 2023, and relayed that information to the tax preparer.
Data Annotator Contractor
11.2023 - 10.2025
- Worked with various AI services to provided qualitative feedback on the LLM's output.
- Read through various steps and processes for each task to get a understanding on what the client needed from me and how to reach the best results.
- Peer-reviewed other Data Annotators work and graded them on quality to make sure they were putting in effort and meeting standards.
- Learned various programming languages and libraries to achieve what was required from individual tasks.
Data Entry
Spherion
10.2024 - 07.2025
Transaction Specialist I
JPMorgan Chase
07.2025 - Current
- Processed high-volume transactions with precision, ensuring compliance with company policies and desires.
- Analyzed details to identify any discrepancies
- Provided feedback to training material and SOPs
Education
4 Semesters - Computer Science
University of Alabama At Huntsville
High School Diploma -
Elberta High School
Elberta05-2021
Skills
- Data management
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Reliability
- Bookkeeping
- Adaptability
- Excellent communication
Timeline
Transaction Specialist I
JPMorgan Chase
07.2025 - Current
Data Entry
Spherion
10.2024 - 07.2025
Data Annotator Contractor
11.2023 - 10.2025
Tax Assistant
Leo Ramos Accounting
10.2023 - 04.2024
Deli Clerk
Publix
06.2023 - 10.2023
4 Semesters - Computer Science
University of Alabama At Huntsville
High School Diploma -
Elberta High School
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