Customer service representative with 20 years of experience in high-pressure environments, focusing on resolving inquiries and complaints to boost customer satisfaction. Demonstrated ability to handle large volumes of inbound calls while fostering strong client relationships. Proficient in CRM systems, with exceptional active listening and multitasking capabilities. Dedicated to team success and continuous professional development through ongoing learning and skill enhancement.
Hi, I’m
William Randolph
Customer Service Specialist
University Place,WA
Summary
Overview
14
years of professional experience
Work History
Community Health Plan of WASeattle, Washington
Customer Services Rep III
09.2011 - 01.2026
Job overview
- Delivered accurate assistance in resolving customer and provider inquiries on eligibility and benefits.
- Researched patient and insurance inquiries using database, addressing or escalating issues as needed.
- Responded to de-escalate inbound inquiries from members, providers, and internal departments.
- Consulted with customers to identify needs and address concerns effectively.
- Provided precise service information aligned with developmental goals.
- Resolved customer issues by delivering friendly and knowledgeable support.
- Managed inbound calls, chats, and emails to enhance customer service experience.
Education
Wilmington High SchoolWilmington, DE
Graduate
01.1985
University Overview
Skills
- Effective communication
- Active listening
- Inbound customer service
- Call logging
- Billing coordination
- Call center operations
References
References
Available upon request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Accomplishments
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.