KAYLA WALKER
Cincinnati,OH
Summary
Patient Access Representative with a strong background in patient registration and workflow optimization at Cincinnati Children's Hospital. Demonstrated success in streamlining processes and enhancing patient interactions. Aiming to contribute to a forward-thinking organization that values communication and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Rep III (Lead of Process)
Cincinnati Children's Hospital Medical Center
Cincinnati, OH
07.2024 - Current
- Serves as a primary point of contact (preceptor) and provides assistance, information and support to colleagues and management.
- Identifies and communicates workflow suggestions/concerns and provides input toward resolution to maximize efficiency.
- Incorporates greeter and kiosk ambassador roles into the registration process to ensure a smoother registration process.
- Creates weekly desk rotations to evenly distribute work amongst the team.
- Cross-trained in Orthopedics, Radiology, and Multi-Practice clinics and able to float when needed.
Patient Access Rep II
Cincinnati Children's Hospital Medical Center
Cincinnati, OH
03.2023 - 07.2024
- Ran and distributed surgical reports for welcome desks to aid in navigating patients to the correct registration area, reducing misdirections by 90%.
- Prepared and organized patient charts for the Heart Institute to assist nurses with delivering timely patient care.
- Created job aids for the Heart Institute registration team to streamline learning for all six appointment types.
Paralegal, Intake Specialist - Remote
Pintas & Mullins Law Firm
Chicago, IL
09.2021 - 12.2022
- Managed client intake via emails and phone calls, and directed inquiries to the appropriate lawyers.
- Mastered 25+ types of personal injury lawsuits, including drug injuries, premises liabilities, and environmental claims.
- Worked collaboratively with the Ben Crump Law Firm to assist with social justice cases.
Resident Assistant
Howard University Residence Life
Washington, D.C.
09.2019 - 03.2020
- Served as a leader for residents by assisting students with academic, personal, and social concerns.
- Managed 40 undergraduate students by mediating roommate conflicts, reporting environmental concerns, and responding to crisis situations.
- Managed building administrative duties, including room transfers, incident reports, and resident wellness checks.
Education
Bachelor of Arts - Strategic, Legal, and Management Communications
Howard University, School of Communications
Washington, DC05.2021
Skills
- Patient registration and insurance verification
- Records maintenance
- Workflow optimization
- Team collaboration
- Effective communication
- Problem solving
Certification
eCornell, Online, Project Leadership Certification, 11/14/24
Timeline
Patient Access Rep III (Lead of Process)
Cincinnati Children's Hospital Medical Center
07.2024 - Current
Patient Access Rep II
Cincinnati Children's Hospital Medical Center
03.2023 - 07.2024
Paralegal, Intake Specialist - Remote
Pintas & Mullins Law Firm
09.2021 - 12.2022
Resident Assistant
Howard University Residence Life
09.2019 - 03.2020
Bachelor of Arts - Strategic, Legal, and Management Communications
Howard University, School of Communications