William Rathjen
Saint James,NY
Summary
Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling Sneakers and learn new information quickly to maximize contributions and respond to changing customer preferences.
Overview
6
6
years of professional experience
Work History
Sneaker Reseller
Self Employed Web
01.2019 - Current
- Maintained up-to-date knowledge of Nike and Adidas expertise in Jordans and applied to customer interactions.
- Established measurable goals and key performance indicators to drive productivity.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Documented account and prospect activity proficiently in computerized customer relationship management system.
- Cultivated strategic customer relationships, evaluated needs and opportunities within customer accounts and negotiated to gain sales commitments.
- Followed up with customer inquiries promptly and maximized internet lead opportunities.
- Established credibility and created confidence quickly and easily with online sales prospects.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Met or exceeded goals and objectives for online selling department.
Financial Advisor Intern
PROSPECT FINANCIAL SERVICES LLC
06.2024 - 08.2024
- Managed client expectations effectively, setting realistic goals based on individual circumstances and market conditions.
- with senior advisors to develop tailored investment strategies, enhancing client experience and outcomes.
- Improved client satisfaction by providing personalized financial advice and recommendations.
- Analyzed and updated data in Excel to model clients’ P&L’s
- Identified 20 ETFs with lower expense ratios and identical Morningstar ratings compared to client's current portfolios
Education
Bachelors - Economics
Pennsylvania State University
University Park, PA12-2026
Skills
- Relationship selling
- Merchandising knowledge
- Cash handling accuracy
- Inventory control procedures
- Product Sales
- Energetic self-starter
- Documentation and recordkeeping
- Money Transfer Systems
- Money handling
- Cash register operation
- Customer- and service-oriented
- Outgoing personality
- Superb time management
- Sales expertise
- Listening skills
- Team player mentality
- Reliable and punctual
- Negotiation Tactics
Timeline
Financial Advisor Intern
PROSPECT FINANCIAL SERVICES LLC
06.2024 - 08.2024
Sneaker Reseller
Self Employed Web
01.2019 - Current
Bachelors - Economics
Pennsylvania State University
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