William Reich
Virginia Beach,VA
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
18
18
years of professional experience
Work History
Shop Manager
Steam Pro 360 Carpet Cleaning
Virginia Beach , VA
2020.01 - Current
- Shop Manager duties included maintenance of 10 Carpet truck Everest 870,570,370, installs as well as repairs and on-site diagnostics Sapphire Scientific, Service and repairs of equipment carpet/tile wand, upholstery tools , air movers , dehumidifiers , portables , solution line repairs and crimping. monthly inventory of chemicals and water restoration equipment , re ordering supplies and chemicals for Virginia beach , Texas , and Pittsburg. Working and supervising teams with having the proper tools and chemicals need for the days jobs, also 5 hot water pressure washing trucks maintenance and repairs on burners pressure pumps and units as well as all equipment used for machines, while maintaining vehicle repairs , maintenance , registration , inspections , and over all care of vehicles.
- Then i was promoted to VP of operations which included all the above plus dispatching crews to day and nite work managing all vehicles repairs and costs for all 3 locations, on call 24hrs for VB location , over seeing employees time and payroll , driving to various jobs day to day to assure quality of work was at standard along with customer satisfaction, being able to multi task and schedule work and appointments for the next day work , calling and confirming with customers for day and night work. and any other HR related issues , time off requests etc.
Safety Manager
Southeast Connections LLC
Norfolk , VA
2017.10 - 2019.09
- Performed risk assessments prior to any changes in operations or equipment modifications.
- Developed and implemented safety policies, procedures, and standards.
- Participated in industry-wide committees focused on improving overall worker health and safety standards.
- Intervened in unsafe situations to prevent injuries or property damage.
- Advocated a culture of prevention through education programs aimed at reducing risks in the workplace.
- Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
- Provided training on proper use of PPE and other safety protocols.
- Assisted in the development of emergency response plans in case of accidents or disasters.
- Inspected facilities regularly for compliance with OSHA standards.
- Created reports on health and safety metrics such as accident rates, lost time days.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Monitored employee performance to ensure safe working practices are followed.
- Reviewed incident reports from workers' compensation claims to assess effectiveness of current safety measures.
- Developed and implemented safety policies to ensure compliance with OSHA regulations.
- Evaluated workplace environment and equipment to identify potential hazards.
- Collaborated with management teams to develop strategies that promote safe work practices.
Technician
Priority Toyota Chesapeake
Chesapeake , VA
2007.01 - 2016.10
- GSM - General Service Tech, Duties included oil changes , tires and any preventive maintenance , Toyota Paid for schooling and was able to achieve Expert Level Certification to preform and given recalls , engine rebuilds/overhauls , frame replacements and or any task given to me.
Education
High School Diploma -
Chesapeake High School
Chesapeake, OH1998-04
Skills
- Employee Scheduling
- Point of sale systems
- Budget Adherence
- Budgeting and finance
- Customer Engagement
- Consultative Sales
- Customer Service
- Employee Management
- Invoicing
- Policy Enforcement
- Employee Motivation
- Recruitment and hiring
- Schedule Management
- Customer Retention
- Inventory Management
- Quality Assurance
- Department Oversight
- Customer Service Management
Timeline
Shop Manager
Steam Pro 360 Carpet Cleaning
2020.01 - Current
Safety Manager
Southeast Connections LLC
2017.10 - 2019.09
Technician
Priority Toyota Chesapeake
2007.01 - 2016.10
High School Diploma -
Chesapeake High School
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