Prince-William Mayes
Cincinnati,OH
Summary
Analytical and results-focused Associate with experience in customer service and sales. Adept at conceptualizing and performing tests following standard procedures. Brings keen attention to detail and an excellent report writing ability.
Overview
6
6
years of professional experience
Work History
Carpet Cleaner Technician
Ultra Steam Carpet Cleaning
2024.03 - 2024.07
- Provided carpet and upholstery cleaning, maintained sales and handled machinery
- Created invoice, measured water pH levels and measured water pressure metrics
- Provided customer service including driving company truck, scheduling appointments, and communicating effectively with clients
- Handled chemicals, maintained equipment cleanliness while Upheld safety standards in handling machinery.
Customer Service Representative, Supervisor
Klarna Inc
2021.12 - 2023.05
- Prioritizes customers needs and satisfaction through critical thinking, active listening and patience
- Mastered time management with expectation of metrics met per day
- Practice confidentiality handling personal and banking information
- Training others with empathetic interpersonal skills with patience and flexibility on time managing.
Mail Clerk
Cincinnati Insurance Company
2019.10 - 2021.08
- Create and maintain accessible, retrievable computer input of databases
- Data entry using programs such as Excel, Word document, etc.
- Sort and pack through mailings, letters, flat rate, etc.
- Direct activities of workers who assist in arranging, cataloging, exhibiting, and maintaining collections of confidential materials.
Billing Service Representative
Spectrum
2018.01 - 2019.08
- Actively listened to 60+ customers' requests daily, confirming full understanding before addressing concerns and providing solutions Identified issues, analyzed information and provided solutions to problems
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Answered constant flow of customer calls in fast paced environment.
Mobile and Electronic Associate
Target-Seasonal
2018.08 - 2019.01
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise
- Addressed customer needs and made product recommendations to increase sales
- Registered mobile devices and phone plans including Verizon, Sprint, AT&T and Consumer Cellular to customers.
Education
Finance, Biology -
Berea College
DePaul Cristo Rey High School
Skills
- Interpersonal
- Computer Software
- Detailed-Oriented
- Analytical
- Time Management
- Chemical Handling
Timeline
Carpet Cleaner Technician
Ultra Steam Carpet Cleaning
2024.03 - 2024.07
Customer Service Representative, Supervisor
Klarna Inc
2021.12 - 2023.05
Mail Clerk
Cincinnati Insurance Company
2019.10 - 2021.08
Mobile and Electronic Associate
Target-Seasonal
2018.08 - 2019.01
Billing Service Representative
Spectrum
2018.01 - 2019.08
Finance, Biology -
Berea College
DePaul Cristo Rey High School
Similar Profiles
William ReichWilliam Reich
Shop Manager at Steam Pro 360 Carpet CleaningShop Manager at Steam Pro 360 Carpet Cleaning
Gregory RichardGregory Richard
Mentor to Junior Team Members at Steam creator Carpet cleaningMentor to Junior Team Members at Steam creator Carpet cleaning
David TaylorDavid Taylor
ASSISTANT MANAGER at Carpet Docs Cleaning Carpet CompanyASSISTANT MANAGER at Carpet Docs Cleaning Carpet Company