Prince-William Mayes
Cincinnati,OH
Summary
Analytical and results-focused Associate with experience in customer service and sales. Adept at conceptualizing and performing tests following standard procedures. Brings keen attention to detail and an excellent report writing ability.
Overview
6
6
years of professional experience
Work History
Carpet Cleaner Technician
Ultra Steam Carpet Cleaning
03.2024 - 07.2024
- Provided carpet and upholstery cleaning, maintained sales and handled machinery
- Created invoice, measured water pH levels and measured water pressure metrics
- Provided customer service including driving company truck, scheduling appointments, and communicating effectively with clients
- Handled chemicals, maintained equipment cleanliness while Upheld safety standards in handling machinery.
Customer Service Representative, Supervisor
Klarna Inc
12.2021 - 05.2023
- Prioritizes customers needs and satisfaction through critical thinking, active listening and patience
- Mastered time management with expectation of metrics met per day
- Practice confidentiality handling personal and banking information
- Training others with empathetic interpersonal skills with patience and flexibility on time managing.
Mail Clerk
Cincinnati Insurance Company
10.2019 - 08.2021
- Create and maintain accessible, retrievable computer input of databases
- Data entry using programs such as Excel, Word document, etc.
- Sort and pack through mailings, letters, flat rate, etc.
- Direct activities of workers who assist in arranging, cataloging, exhibiting, and maintaining collections of confidential materials.
Billing Service Representative
Spectrum
01.2018 - 08.2019
- Actively listened to 60+ customers' requests daily, confirming full understanding before addressing concerns and providing solutions Identified issues, analyzed information and provided solutions to problems
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Answered constant flow of customer calls in fast paced environment.
Mobile and Electronic Associate
Target-Seasonal
08.2018 - 01.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise
- Addressed customer needs and made product recommendations to increase sales
- Registered mobile devices and phone plans including Verizon, Sprint, AT&T and Consumer Cellular to customers.
Education
Finance, Biology -
Berea College
DePaul Cristo Rey High School
Skills
- Interpersonal
- Computer Software
- Detailed-Oriented
- Analytical
- Time Management
- Chemical Handling
Timeline
Carpet Cleaner Technician
Ultra Steam Carpet Cleaning
03.2024 - 07.2024
Customer Service Representative, Supervisor
Klarna Inc
12.2021 - 05.2023
Mail Clerk
Cincinnati Insurance Company
10.2019 - 08.2021
Mobile and Electronic Associate
Target-Seasonal
08.2018 - 01.2019
Billing Service Representative
Spectrum
01.2018 - 08.2019
Finance, Biology -
Berea College
DePaul Cristo Rey High School
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