Amanda Moon
Crystal River,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Owner/House Cleaner/Office Building Cleaner
A Bright Moon Cleaning & Organizing LLC.
03.2008 - 10.2023
- Led daily business functions for diverse clientele
- Boosted customer loyalty by swiftly resolving concerns and ensuring transparent communication.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Fostered long-term client connections, generating referrals consistently.
- Commended by clients for outstanding attention to detail.
- Performed thorough cleaning services across different types of residential and professional spaces.
- Implemented effective dusting, vacuuming, mopping and sanitizing methods for optimal cleanliness.
- Sanitized frequently touched areas, including doorknobs and light switches, to reduce germ transmission.
Hotel Front Desk Agent
The Cordova Inn
01.2022 - 08.2022
- Confirmed bookings and ID with a friendly greeting.
- Addressed guest concerns promptly, ensuring customer satisfaction.
- Ran daily account checks to ensure balanced totals.
- Resolved guest complaints with professionalism, ensuring issues were promptly addressed.
- Managed collection of deposits and other charges for accommodations.
- Enhanced facility's presentation through regular cleaning of mirrors and other surfaces.
Hotel Housekeeper
King's Bay Lodge
03.2018 - 09.2019
- Performed meticulous cleaning tasks in specified areas to uphold health protocols.
- Kept floors spotless in both guest accommodations and communal areas with consistent vacuuming and mopping.
- Ensured availability of toilet paper, soaps and shampoos in guest accommodations.
- Cultivated a welcoming atmosphere by demonstrating a positive approach towards all individuals.
- Ensured guest rooms had ample supply of clean towels and linens through effective laundering and folding.
- Notified management regarding damages, upkeep issues, safety concerns and possible hazards.
- Implemented regular deep-cleaning processes to sustain room quality.
- Cleaned 4-5 full size unoccupied rooms out of a total of 17 rooms with small kitchenettes daily while also maintaining occupied rooms by assuring clean linens, toilette paper etc.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
Education
GED -
North East High School
St. Petersburg, FL07-2004
Skills
- Leadership
- Operations management
- Time management
- Dependability
- Creative problem solving
- Data entry
- Relationship building
- Active listening
- Adaptability
- Attention to detail
- Customer service
- Interpersonal
Timeline
Hotel Front Desk Agent
The Cordova Inn
01.2022 - 08.2022
Hotel Housekeeper
King's Bay Lodge
03.2018 - 09.2019
Owner/House Cleaner/Office Building Cleaner
A Bright Moon Cleaning & Organizing LLC.
03.2008 - 10.2023
GED -
North East High School
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