William Reid
Hockley,United States
Summary
CDL A truck driver with extensive experience at US Xpress, specializing in route optimization and customer service. Demonstrated ability to maintain safety protocols while ensuring timely delivery of goods. Proficient in vehicle inspection and problem-solving, consistently achieving compliance with traffic regulations and enhancing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CDL A Truck Driver
US Xpress
Houston, Texas
02.2026 - Current
- Coordinated delivery schedules and optimized routes to ensure timely arrivals.
- Conducted thorough vehicle inspections before and after trips.
- Adhered to all federal and state regulations while driving.
- Followed all applicable traffic laws and regulations while driving.
- Confirmed loaded freight matched bill of lading documents before departure to maintain accuracy.
- Reported delays and issues to dispatch to facilitate prompt resolutions.
- Reported any mechanical issues or problems encountered during trips promptly to management.
CDL A OTR Driver
Swift Transportation
Houston, Texas
04.2025 - 02.2026
- Operated commercial vehicles over long distances while strictly adhering to safety regulations, contributing to a safe driving record.
- Delivered goods to customer locations punctually by effectively following designated routes, ensuring customer satisfaction.
- Coordinated with dispatchers to optimize delivery schedules and adjust routes, enhancing communication and efficiency.
- Navigated diverse routes, adapting to changing road conditions and traffic laws.
- Conducted pre-trip and post-trip inspections for vehicle compliance and safety.
- Maintained accurate driving logs and vehicle maintenance records to meet regulatory standards.
Rideshare/Delivery Driver
Uber/Lyft/Door Dash
Houston, TX
02.2019 - 04.2025
- Secured high customer service ratings by delivering prompt service and fostering effective communication.
- Completed deliveries on schedule, ensuring timely arrivals at customers' locations.
- Ensured timely delivery of food and packages, contributing to increased customer satisfaction with reliable service.
- Operated vehicle safely to maintain delivery integrity and comply with traffic regulations.
- Navigated efficiently using GPS and mapping applications to optimize delivery routes.
- Proactively updated customers on delivery status and changes, enhancing overall communication experience.
Rail Operator
Houston Metro
04.2023 - 08.2024
- Operated trains safely and efficiently across designated routes.
- Monitored signals and track conditions to maintain safe train operations.
- Communicated with dispatch and station personnel to coordinate responses during service disruptions, minimizing delays.
- Managed emergency situations with composure, prioritizing safety for passengers and staff.
- Resolved an average of 15 customer inquiries daily, achieving high customer satisfaction levels.
IT
Memorial Hermann
Houston, TX
11.2019 - 03.2020
- Diagnosed and resolved Office 365 issues, ensuring minimal disruption to user productivity.
- Provided help desk support and troubleshooting for newly deployed users, facilitating smooth onboarding process.
- Assisted with data backup and upgraded users to Win10, enhancing system security and user experience.
IT Asset Manager/Technology Support
TCS\PriceWaterHouse Coopers
Houston, Texas
09.2017 - 08.2019
- Coordinated refresh of out of warranty assets with users, enhancing user satisfaction with updated technology.
- Managed asset inventory, procurement, and shipment activities to ensure timely availability of IT resources.
- Delivered exceptional customer service to users requiring IT support, resolving issues promptly and effectively.
- Managed the disposal of out of warranty assets.
- Documented activities using ServiceNow ticketing system.
- Utilized Splunk dashboards to analyze data trends.
Education
CDL School - Truck Driving
160 Driving Academy
Houston, TX01-2025
Associate of Science - Network Communications & Information Systems w/Microsoft Systems
Lincoln College
Online10-2012
Skills
- Route optimization and planning
- Vehicle inspection and safety protocols
- Customer service and delivery coordination
- Problem solving and time management
- Freight handling and weight distribution awareness
- Defensive driving techniques and GPS navigation mastery
- Traffic regulation adherence
- Truck operation
Websites
Certification
- CDL-A
- Hazmat Endorsement
- Tanker Endorsement
Timeline
CDL A Truck Driver
US Xpress
02.2026 - Current
CDL A OTR Driver
Swift Transportation
04.2025 - 02.2026
Rail Operator
Houston Metro
04.2023 - 08.2024
IT
Memorial Hermann
11.2019 - 03.2020
Rideshare/Delivery Driver
Uber/Lyft/Door Dash
02.2019 - 04.2025
IT Asset Manager/Technology Support
TCS\PriceWaterHouse Coopers
09.2017 - 08.2019
CDL School - Truck Driving
160 Driving Academy
Associate of Science - Network Communications & Information Systems w/Microsoft Systems
Lincoln College